Field Service Representative

About the company

Ford Motor Company

Automotive · 10,001+ employees

What you'll do

• Embed with the engineering team throughout vehicle development and modification
• Grow into the subject matter expert on this vehicle
• Shape the manuals, training, and validation activities
• Ensure the vehicle is ready for real-world operation and support

What you need

• Bachelor's degree or equivalent combination of relevant education and experience.
• 2+ years of hands-on vehicle diagnosis, maintenance, and repair experience (dealership, fleet, or specialty/upfit vehicle environment).
• 2+ years of experience using Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• 2+ years of experience reading, interpreting, and contributing to technical documentation (manuals, wiring diagrams, repair procedures) with strong technical writing skills.
• 2+ years of experience explaining complex technical information clearly to both engineers and technicians — including military personnel — and to work collaboratively across engineering, publications, and training teams.
• 2+ years of experience managing multiple concurrent workstreams (documentation, training, validation, pilot vehicle maintenance) and meet deadlines.
• 2+ years of experience as military field service representative
• Valid, unrestricted driver's license; ability to operate manual transmission vehicles and specialty/heavy-duty vehicles.
• Willingness and ability to travel, including extended onsite stays at military installations and other pilot locations, to support pilot builds, validation, and training events.
• Willingness and ability to work evenings and weekends as required.
• Willingness and ability to complete any background checks, security screening, or access requirements associated with working on or with military installations and programs.
• Bachelor's degree in an automotive-related field (Automotive Technology, Automotive Engineering Technology, Automotive Service Technology, Field Service Operations, or similar).
• 5+ years of hands-on vehicle diagnosis and repair experience, ideally including Ford/Lincoln or heavy-duty/specialty vehicles.
• Ford-specific technical training, including heavy truck/diesel and specialty/upfit vehicle systems.
• Automotive Service Excellence (ASE) certifications (A, C, E, G, H, L, T, X series) or Ford Master/Sr. Master Certification.
• Prior experience working with or supporting military, government, or defense-related vehicle programs.
• Experience with Ford scan tools (Ford Diagnosis and Repair System / Integrated Diagnostic System), including module programming.
• Experience with instructional design methodology, curriculum development software, and Learning Management Systems (LMS).
• Familiarity with the Ford service information development process and cross-functional publication workflows.
• Proven ability to independently plan, organize, and prioritize in a dynamic, fast-changing field/engineering environment.
• Strong problem-solving skills with a demonstrated ability to work effectively across engineering, quality, publications, and training teams, including military stakeholders.
• Experience developing or supporting technical training content (lesson plans, training aids, assessments).
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

Key skills

Keywords for your resumePro

The words this employer's screening is likely to look for.