Field Support Technician (Journeyman)
Computer World Services
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- Pay
- $80K to $110K
- a year
- Location
- North Chicago, IL
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 27
- 3 days ago
Career path
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About the company
Computer World Services
Information technology and services · 201 to 500 employees
What you'll do
- Provide hands-on technical support for the USMEPCOM ENLIST program
- Support network connectivity, telecommunications, structured cabling, and end-user equipment
- Conduct site surveys, installations, facility relocations, and outage recovery
- Diagnose and resolve incidents remotely and on site
- Execute approved installation and recovery procedures
- Coordinate with the Service Desk, Field Operations Lead, engineering teams, local IT service providers, carriers, vendors, and Government personnel
- Maintain accurate tickets, equipment records, and site documentation
What you need
- Work Environment / Travel: Remote or field-based when not providing on-site support; Chicago, IL–area candidates preferred. Technicians may be assigned to USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP facilities, and other locations; travel is required. Participation in an on-call support rotation is required. Administrative Notes: Period of Performance: March 1, 2027 – February 28, 2033 Contract Start Date: March 1, 2027 Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.
Key skills
network connectivitytelecommunicationsstructured cablingend-user equipmentsite surveysoutage recovery
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Read the full posting here
Computer World Services, Corp. (CWS) seeks Field Support Technicians to provide hands-on technical support for the USMEPCOM ENLIST program, supporting network connectivity, telecommunications, structured cabling, end-user equipment, remote locations, site surveys, installations, facility relocations, and outage recovery.
Field Support Technicians diagnose and resolve incidents remotely and on site, execute approved installation and recovery procedures, and coordinate with the Service Desk, Field Operations Lead, engineering teams, local IT service providers, carriers, vendors, and Government personnel, while maintaining accurate tickets, equipment records, and site documentation.