Tier 1/2 Service Desk Analyst (Journeyman)
Computer World Services
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- Pay
- $60K to $90K
- a year
- Location
- North Chicago, IL
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 27
- 3 days ago
Career path
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About the company
Computer World Services
Information technology and services · 201 to 500 employees
What you'll do
- Receive incidents and service requests
- Resolve approved first-contact and authorized Tier 2 issues
- Document interactions in ServiceNow
- Confirm restoration
- Escalate issues requiring advanced assistance
- Support hardware, software, networks, telecommunications, portals, system access, audio-visual equipment, and connectivity
- Recognize and rapidly escalate potential outage signals
What you need
- Work Environment / Travel: Remote position; Chicago, IL–area candidates preferred. Must work assigned shifts within the program’s operating schedule and support after-hours, weekend, holiday, or surge coverage when required. Administrative Notes: Period of Performance: March 1, 2027 – February 28, 2033 Contract Start Date: March 1, 2027 Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.
Key skills
ServiceNowTechnical supportHardwareSoftwareNetworksTelecommunicationsSystem accessAudio-visual equipmentConnectivity
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See full description on company page, apply now
Read the full posting here
Computer World Services, Corp. (CWS) seeks Tier 1/2 Service Desk Analysts to provide customer-facing technical support for the USMEPCOM ENLIST program. These positions receive incidents and service requests, resolve approved first-contact and authorized Tier 2 issues, document interactions in ServiceNow, confirm restoration, and escalate issues requiring advanced assistance.
Analysts support hardware, software, networks, telecommunications, portals, system access, audio-visual equipment, and connectivity, and play an important role in recognizing and rapidly escalating potential outage signals to service-desk leadership and the Outage Response Team.