Full-time Call Center Associate

Recovering delinquent debt can be costly and time-consuming for businesses. Pinnacle Recovery, Inc. (“Pinnacle”), a nationwide full-service debt recovery company, recognizes this and specializes in professional, efficient, and ethical resolution of delinquent receivables. Transcending the stereotype of typical collection agencies, Pinnacle offers exceptional individualized service. We keep each client’s unique needs at the center of our operation. We best serve our clients by ensuring the delinquent obligations of their consumers are met in a timely and transparent process.

As technology advances in the credit and collection industry, Pinnacle advances along with it. We are committed to reinvest substantial resources to ensure our clients, their consumers, and our staff remain at the forefront of the newest and best collection technology. Pinnacle utilizes a team of experienced collection associates who know our clients and their products. We are committed to building lasting relationships and differentiating our service based on our clients'​ goals.

SERVICES Collections Services Pinnacle understands each client has specific needs depending on its product and their relationship with its consumers. We design an individualized collection strategy for each of our clients based upon their specific needs and goals. Our approach with your consumers is one designed to solve a problem, not create one. We will assist them in prioritizing their financial responsibilities and educate them on their obligation. This approach provides the best chance of bringing their debt to a successful resolution. Furthermore, our team will deliver frequent status reports individually designed to provide you with the information you require. If your goals change, our efforts will shift to accommodate them.

Client Services Pinnacle has a multilingual staff comprised of professional, well-trained and experienced collection associates who are backed up by a talented and helpful client services team. Our competitive advantage in the debt collection industry revolves around our ability to communicate not only with the consumer, but our communication with our client. In addition, our clients trust our team to provide individualized reports, frequent updates of consumer information, and an on-going dialogue about the performance of their portfolio, so when your goals change, our collection strategy changes along with it.

Data Security Pinnacle knows the unexpected can happen so we have created controls to ensure our clients’ customer information is never compromised. We have formalized a disaster recovery plan to ensure continuity regardless of environmental factors. In addition, every Pinnacle employee undergoes comprehensive compliance and security training.

SPECIALTIES Pinnacle provides collection services in the timeshare/vacation ownership and education industries. We use our collections expertise and knowledge of market trends to provide our clients with relevant and superior service. With an understanding of the intricacies of the timeshare and student loan trades, Pinnacle tailors its services based on the needs of our clients and the demands of the shifting economic climate. We are adaptable and innovative, and we are committed to dynamic solutions for our clients and their consumers.

PROFESSIONAL MEMBERSHIPS ACA International California Association of Collectors American Resort Development Association Better Business Bureau (A+ Rating) Carlsbad Chamber of Commerce