Help Desk Technician-IT514405
Institute for Community Living
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- Location
- New York, NY
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 2
- 18 days ago
Career path
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About the company
Institute for Community Living
Non-profit organization management · 1,001 to 5,000 employees
What you'll do
- Provide tier 1 and 2 help desk support, prepare IT equipment, maintain IT records and perform standard Active Directory tasks.
- Assist with IT policies and procedures, support users, and participate in the on-call rotation.
What you need
- Qualifications include CompTIA A+, Network + or another technical trade certification, and prior technical training, education, or course work.
- Experience includes customer service, using Microsoft Windows and Office, basic installation and troubleshooting, teamwork, and strong written and verbal communications.
- Education: a professional certificate
Key skills
Microsoft WindowsOfficeActive Directoryhardware and software installationtroubleshootingCompTIA A+Network +customer servicewritten and verbal communications
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Read the full posting here
JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
Follow established procedures to resolve common IT support requests.
Provision and prepare IT equipment for staff.
Maintain IT records, including asset management.
Perform standard Active Directory management tasks.
Assist with the development of and adherence to IT policies and procedures.
Participate in on-call after-hours rotation schedule.
Work with users to elicit the objectives behind their request and provide great customer service.
Maintain a clean and well-organized work environment.
Stay current with technology trends and continuously develop technical skills.
Work on tasks and projects as assigned by supervisor.
EXPERIENCE:
Provide exceptional customer service.
Using Microsoft Windows and Office.
Performing basic hardware and software installation and troubleshooting
Collaborating with a team.
Utilizing strong written and verbal communications
QUALIFICATIONS:
CompTIA A+, Network + or other technical trade certification.
Prior technical training, education, or course work