Help Desk Technician

GREAT ART. IT'S KINDA WHAT WE DO HERE WHAT WE'RE PASSIONATE ABOUT. GREAT ART + GREAT GARMENT = GREAT DAY. THE OPPORTUNITY: Lakeshirts is looking for a proactive, customer-focused IT Help Desk Technician to join our growing IT team. In this entry-level IT support role, you will provide first-level technical support to employees across the organization, helping troubleshoot hardware, software, Microsoft 365, device, and connectivity issues. This position is an excellent opportunity for someone beginning a career in Information Technology, Technical Support, Desktop Support, or Help Desk Services. You will gain hands-on experience supporting business technology systems while working alongside an experienced IT team in a fast-paced manufacturing environment. PAY + SCHEDULE: Schedule: Monday-Friday | 8am-5pm Pay: $22.00 - $25.00 per hour, based on experience Location: Detroit Lakes, MN (Onsite) BENEFITS: Lakeshirts offer competitive pay, career growth opportunities, and a unique culture that values teamwork, creativity, and having fun while getting the job done. Eligible employees may enjoy Daily Pay options, medical, dental and vision insurance, company-paid life insurance, voluntary supplemental insurance options, 401(k) with company participation, profit sharing eligibility, paid time off, paid holidays, employee discount programs, onsite cafeteria access, casual dress environment, wellness initiatives, and opportunities for advancement within the organization. ESSENTIAL JOB FUNCTIONS | Prep + Edit + Capture + Support Provide Tier 1 technical support by phone, email, ticketing system, and in person. Troubleshoot and resolve hardware, software, printer, workstation, laptop, mobile device, and peripheral issues; escalate advanced issues to the appropriate IT team member. Reset passwords, unlock accounts, and help users with MFA and sign-in issues. Install, configure, update, and support business software and Microsoft 365 applications. Set up, image, and deploy workstations, laptops, and peripherals. Assist with employee onboarding and offboarding, including account setup and removal, equipment setup and return, and technology orientation. Support basic network troubleshooting, including Wi-Fi and connectivity issues. Recognize and report phishing and other security concerns, and follow company security policies. Keep accurate ticket notes, and follow and help maintain the helpdesk knowledge base. Track and maintain inventory of IT hardware and technology assets. Use approved AI tools responsibly to research issues, learn new systems, and write clear documentation, without sharing confidential company information. Travel to other company facilities as needed for on-site support, equipment installs, and IT projects. Participate in a rotating on-call schedule for after-hours and weekend support. Communicate clearly and courteously with employees of all technical skill levels. QUALIFICATIONS | Efficient in Editing + Eye for Details + Team Player Associate degree in Information Technology, Computer Science, or related field preferred. Previous Help Desk, Technical Support, Customer Service, or IT Support experience preferred but not required. Working knowledge of Windows operating systems, Microsoft 365, and common business applications. Familiarity with hardware diagnostics, device imaging, and workstation deployment preferred. Basic understanding of networking concepts and Wi-Fi connectivity. Familiarity with Active Directory and Microsoft Entra ID (formerly Azure AD) preferred. Strong organizational skills with the ability to prioritize multiple support requests. Excellent written and verbal communication skills. Positive attitude, strong customer-service mindset, and eagerness to learn. Ability to work independently and collaboratively within a team environment. Ability to lift up to 50 lbs and work in office, warehouse, and production environments. Valid driver's license along with reliable transportation WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts, we believe in making work as awesome as the apparel we create. We're not just a t-shirt company- we're also a hat, sticker, and sock company (and so much more!). We're a place where creativity meets culture, where ideas and innovation are encouraged, and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S., we decorate a variety of garments and accessories for the resort, licensed collegiate, and K-12 markets, supported by over 1,000 ah-mazing team members from sea to shining sea. OUR CULTURE TRULY SETS US APART. Life at Lakeshirts is all about embracing our core values, having fun, and working with great people who make every day an opportunity to thrive. We're looking for those who want to roll up their sleeves and make an impact while enjoying a culture that values creativity, teamwork, continuous improvement, and empowering each team member to define and elevate their success. We also foster a strong sense of community and are dedicated to wowing our customers on the daily. Cognitive or Mental Requirements of the Job: Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, reasoning. Physical Demands: CONTINUOUSLY: Sit, view computer monitors, perform keyboard and mouse functions. FREQUENTLY: Walk, stand, reach, use hands and fingers, communicate with employees, move throughout office and production environments. OCCASIONALLY: Lift, carry, push, pull, bend, twist, kneel, reach above or below shoulder height, transport technology equipment and supplies weighing up to 50 pounds. NEVER: No role-specific physical demands beyond those listed above. NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.