Help Desk Technician
Pomeroy
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- Location
- Cleveland, OH
- Job type
- Part time
- Posted
- Nov 5
- 1 day ago
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Career path
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About the company
Pomeroy
Information technology and services · 1,001 to 5,000 employees
What you'll do
- Provide Help Desk support and resolve problems to the end user’s satisfaction
- Provide technical assistance and support related to computer systems, hardware and/or software
- Monitor Service Desk tickets and process them first-in first-out based on priority
- Walk staff through the problem-solving process
- Report unresolved issues to the Service Desk for escalation
- May provide hands on support for projects and assist the desktop support team
What you need
- 1 to 3 years’ experience in a Helpdesk/Service Desk environment
- Effective telephone & communication skills
- Strong knowledge of standard hardware/software/operating systems
- Effective listening skills
Key skills
telephone & communication skillshardware/software/operating systemslistening skills
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Read the full posting here
We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.
Essential Job Function:
Provide Help Desk support and resolve problems to the end user’s satisfaction.
Provide technical assistance and support related to computer systems, hardware and/or software.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
May provide hands on support for projects and assisting the desktop support team.
Qualifications:
1 to 3 years’ experience in a Helpdesk/Service Desk environment
Effective telephone & communication skills
Strong knowledge of standard hardware/software/operating systems
Effective listening skills
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