HVAC Service Dispatcher
HTS Engineering
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- Location
- Houston, TX
- Work style
- On-site
- Job type
- Other
- Posted
- Oct 28
- Today
Career path
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About the company
HTS Engineering
Construction · 1,001 to 5,000 employees
What you'll do
- Coordinate and manage daily service schedules for a team of HVAC technicians
- Dispatch technicians based on location, skill set, availability, and customer needs
- Monitor job progress and adjust schedules throughout the day
- Communicate appointment confirmations, updates, and delays to customers and field technicians
- Handle incoming service requests and assist customers with scheduling questions
- Identify and prioritize emergency calls
- Maintain accurate customer records, equipment information, and work orders
- Work closely with the Service Manager and field team to maximize technician productivity
What you need
- At least 2 years of experience in dispatching, scheduling, or customer-facing service coordination
- Strong organizational skills and ability to manage multiple priorities
- Clear, professional written and verbal communication skills
- Comfortable navigating computer systems, scheduling platforms, and service software
- Ability to solve problems and remain composed in a fast-paced environment
- Strong attention to detail and follow-through
- HVAC, plumbing, electrical, restoration, or related home-services industry experience (preferred)
- Familiarity with FieldEdge or comparable field service management software (preferred)
Key skills
Organizational skillsCommunication skillsScheduling platformsService softwareAttention to detailFollow-through
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What You'll Be Responsible For
Coordinate and manage daily service schedules for a team of HVAC technicians.
Dispatch technicians based on location, skill set, availability, and customer needs.
Monitor job progress and adjust schedules throughout the day as priorities change.
Communicate appointment confirmations, updates, and delays to customers and field technicians.
Handle incoming service requests and assist customers with scheduling questions.
Identify and prioritize emergency calls to ensure timely service.
Maintain accurate customer records, equipment information, and work orders in the service management system.
Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps
What We're Looking For
At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role
HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred
Previous experience coordinating schedules for 8–15 field technicians is a plus
Familiarity with FieldEdge or comparable field service management software strongly preferred
Strong organizational skills and the ability to manage multiple priorities simultaneously
Clear, professional communication skills, both written and verbal
Comfortable navigating computer systems, scheduling platforms, and service software
Ability to think on your feet, solve problems, and remain composed in a fast-paced environment
Strong attention to detail and follow-through
Dependable, professional, and willing to work collaboratively with the entire team