Installation Coordinator

Who We Are: Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities. Position Summary: The Installation Coordinator plays a vital role in supporting the successful execution of installation projects by coordinating schedules, tracking project progress, communicating with customers and internal teams, and ensuring projects move efficiently from scheduling through completion. Working closely with the Installation Manager and Project Managers, this position helps maintain installation timelines, manages subcontractor coordination, tracks equipment, and provides exceptional customer service throughout the installation process. The ideal candidate is highly organized, detail-oriented, and proactive, with excellent communication skills and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Installation Coordination · Coordinate installation schedules with technicians, subcontractors, customers, and internal teams. · Maintain and update regional installation calendars and project schedules. · Monitor open installation projects and proactively follow up to ensure timely completion. · Adjust installation schedules based on material availability, site readiness, or project delays. · Attend project and construction meetings as needed to provide installation updates. Customer & Team Communication · Serve as a primary point of contact between customers, Project Managers, Installation teams, Sales, and subcontractors. · Communicate installation schedules, timeline updates, and project status to customers. · Notify customers of schedule changes, project delays, and installation completion. · Coordinate with general contractors to confirm site readiness before installation. · Provide regular project updates to Project Managers and Operations leadership. Project & Administrative Support · Process installation work orders through completion in the CRM system. · Assist with installation forecasting and monthly project reporting. · Review weekly project schedules and update milestone dates as needed. · Prepare and issue purchase orders for subcontractors. · Receive subcontractor invoices and verify accuracy. · Process purchase orders and project documentation within company systems. · Submit change orders, permit applications, and coordinate required inspections. · Schedule equipment lifts and other project logistics when required. Equipment & Project Tracking · Track equipment deliveries and coordinate with Purchasing and Warehouse teams. · Verify material availability before scheduling installations. · Receive and stage project equipment in the warehouse as needed. · Monitor installation progress and follow up with field technicians to ensure projects are closed promptly. · Ensure all required closeout documentation is completed, including: o Customer signatures o Survey forms o Closeout reports o Final project documentation · Help ensure projects are completed in time for month-end financial closing. Operational Support · Maintain accurate project records and documentation. · Assist with project tracking, reporting, and process improvements. · Support special projects and additional administrative duties as assigned by the Installation Manager or Project Managers. Education & Experience · High school diploma or equivalent required. · 2+ years of experience in project coordination, scheduling, administrative support, construction coordination, or a similar role preferred. · Experience in the security integration, construction, or service industry is a plus. · Experience working with CRM, ERP, or project management software preferred. Skills & Competencies · Strong organizational and time-management skills with exceptional attention to detail. · Excellent verbal and written communication skills. · Proficiency in Microsoft Office, especially Excel and Word. · Ability to manage multiple priorities while meeting deadlines. · Strong customer service and relationship-building skills. · Ability to work independently while collaborating effectively across departments. · Problem-solving mindset with a proactive approach to resolving issues. · Reliable, adaptable, and committed to delivering exceptional service. Company Benefits & Perks: · ESOP – Employee Stock Ownership Program · 401(k) Retirement Plan · HSA / PPO health plans, dental, vision, and supplemental life insurance · Recognition and Rewards Program · Social Responsibility Day (1 paid volunteer day annually) · 8 Paid Holidays · Personal Floating Holiday (8 hours annually) · Magellan Employee Assistance Program