IT Analyst - Service Desk

Under general supervision, provides information technology planning and configuration support for assigned focus area(s) and to all users that are the responsibility of Billings Clinic Information Services. Focus areas typically include computer operations. Essential Job Functions • GENERAL Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Practitioner Designs, implements and evaluates Information Services functions to cost effectively improve organizational outcomes throughout Billings Clinic Promotes Information Services across the organization, utilizing technical knowledge, theory and technical skills to promote optimal outcomes through best practice. • Consultant/Collaborator Serves as technical resource for customers, staff, physicians and administration Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Services outcomes Serves as a technical resource for system-wide teams/tasks forces • Researcher Identifies technical problems/issues needing research Uses appropriate research-based tools, techniques, and methodologies to conduct research and ensure best practice Analyzes data to identify trends that impact Information Services outcomes and cost containment Utilizes research to develop technical competencies and other standards/guidelines for Information Services • Project Management Provides regular communication to all members of the project team as well as all clients involved in the project Trains or coordinates training for clients in the use of various IS tools Assesses and analyzes functional requirements for new systems acquisitions and technical requirements in conformance with IS standards Gather and analyze general information from vendors for the purpose of summarizing and comparing new product selections Assist multidisciplinary teams in the selection and acquisition of new systems Technology Management Assists clients, at all levels of the organization, in implementation of system-minded solutions Conducts ongoing monitoring of assigned technology to be sure of optimal usage of the application(s) Recommends software and/or hardware upgrades and changes related to a technology enhancement or change Aids vendor support representatives with logging and reviewing of all software improvements • Customer Support Coordinates with other Information Services team members in the resolution of communications, hardware and software problems in a timely manner Works with customers in researching technology problems. Identifies and implements solutions for these problems in a timely manner Reports critical problem situations promptly to the appropriate Information Services leadership team member • General Duties Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Demonstrates a commitment to continuous learning and seeks opportunities to contribute to Billings Clinic organization-wide learning initiatives. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education • Minimum High School or GED High school graduate or equivalent • Preferred 2 Year / Associate Degree Associates degree from an approved institution in a related field, preferred or must be pursuing certification in or working towards a degree Experience • Prior IT experience desirable Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered