IT Systems Administrator - Endpoint Management

Serves as part of a team that supports the IT infrastructure for the Billings Clinic and Logan Health Organizations. Responsible for providing day-to-day support, maintenance and improvement of existing endpoint management tools and processes as well as participation in guidance, planning and execution of improvements and future strategy in that area. Expected to work within a Service Management Platform, accepting, documenting, and completing tasks that are assigned to their service area(s). In addition to the technical knowledge/skills required to support these services, expectations include good documentation, compliance with change control, and effective task management. Effective coordination, communication and interaction with other teams/departments, vendors and facilities is a must. This is a highly dynamic environment requiring members of this team to respond to the often-changing needs of the organization while maintaining a high level of uptime, service quality, and security. Essential Job Functions • Designs, implements and evaluates Information Technology functions to cost effectively improve organizational outcomes throughout Billings Clinic and Logan Health. • Functions as part of a multi-team environment, including resources from multiple sites, organizations and teams. Excellent communication (written and verbal) and collaboration is essential. • Develops and recommends strategies for improving the organizational IT service delivery, enhancing management capabilities, automation, and security measures related to systems management toolsets. • Utilizes documentation, training and mentorship, drives application adoption and skillset growth within IT and other functional areas. • Provides operational and technical support, maintenance, administration and enhancements for relevant tools to facilitate management of for workstations, servers and mobile devices across the organization, both inside and outside the network as appropriate. • Professional experience in supporting, implementing, and maintaining a number of the following enterprise technologies: • Windows network services, especially Active Directory (Local and Azure) and Group Policy • Microsoft operating system imaging technologies (both cloud and on-premises) • Microsoft and third party patching automation, compliance and reporting (both cloud and on-premises) • Mobile device management for multiple platforms utilizing Microsoft Intune • Scripting languages (Powershell, VBS, etc.) • Utilizes tools and automation, drives support and implementation efficiency through standardization and refinement/implementation of additional endpoint management capabilities. • Effectively manages, implements, automates and troubleshoots software package deployments. • Effectively manages, implements, automates and troubleshoots device operating system imaging, upgrades and deployments. • Performs, remediates, troubleshoots and reports on Windows and third-party patches/updates in accordance with company policies and cybersecurity guidelines. • Configures, maintains, and troubleshoots policies in appropriate management platforms (e.g Active Directory Group Policy, Azure, Intune, MECM, etc.). • Creates and maintains quality documentation. • Focuses on consistent improvement of management tools and capabilities, driving efficiency and additional functionality for the purpose of providing better IT services. • Assists in other functional areas, work outside of standard hours and on-call duties may be required. • Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. • Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance. • Performs all other duties as assigned or as needed to meet the needs of the department/organization. Minimum Qualifications Education • 4 Year / Bachelors Degree in related field and area of study. Experience • 2-5 years of successful experience as a System Administrator / Endpoint Management, preferred. Successful Information Technology experience in the health care industry, a plus. Certifications and Licenses • MT Driver License or the ability to obtain one at hire and the ability to be insured to operate organization's vehicles. • Relevant technical certifications preferred. • Able to provide reliable home internet access and have personal cell phone. Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered