IT Customer Support Analyst I

CoxHealth

Springfield, MOOn-siteFull time

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Location: Springfield, MO
Work style: On-site
Job type: Full time
Posted: Oct 28; 3 days ago

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About the company

CoxHealth

Hospital & health care · 10,001+ employees

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

CoxHealth on LinkedIn

What you'll do

Provide technical support to end-users of IT systems and applications
Diagnose and resolve technical issues
Provide guidance and training to end-users
Ensure issues are resolved in a timely and effective manner
Document support requests and maintain accurate records of support incidents

What you need

Basic understanding of commonly used operating systems and software applications
Strong communication skills, empathy, and patience
Ability to diagnose and resolve simple technical problems
Ability to effectively document support requests and solutions
Associate's degree in Computer Science or Information Technology (preferred)
1 year of experience in IT customer support, with a focus on end-user support and troubleshooting (preferred)

Key skills

IT customer supportend-user supporttroubleshootingWindowsmacOSsoftware applicationscommunication skillsempathypatiencedocument support requests

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Perks

Medical
Vision
Dental
Retirement with Employer Match

See full description on company page, apply now

Read the full posting here

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807




 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: 8am to 4:30 pm Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: ▪ N/A