IT Software Support Technician
Steel Dynamics
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- Location
- Fort Wayne, IN
- Posted
- Oct 21
- 1 day ago
Career path
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About the company
Steel Dynamics
Consumer goods · 10,001+ employees
What you'll do
- Answer service desk phone calls
- Log calls requesting technical assistance into the service desk software
- Troubleshoot software issues and document resolutions
- Assign work orders, follow up on status, and communicate status to users
- Handle requests, verify requested information with managers, and track progress
- Support retail equipment including ATMs, printers, cameras, and scale interface
- Periodically travel to remote locations and assist other IT technicians
- Represent the company professionally and provide excellent customer service
What you need
- Excellent problem-solving skills and work well in a team environment
- Understanding of business processes, transaction flows, and compliance requirements
- Positive attitude and highly motivated
- A team player with excellent communication skills
- Timely communication and compliance with policies and procedures.
- Customer service oriented.
- Associate degree or equivalent technical work experience (3 years).
- Knowledge of various versions of Microsoft Windows and Office.
- The ideal candidate would be energetic, detail oriented, and organized.
- Experience with querying data from various systems and databases.
- Education: an associate degree
Key skills
problem-solving skillsbusiness processestransaction flowscompliance requirementscommunication skillsMicrosoft WindowsOfficequerying data
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See full description on company page, apply now
Read the full posting here
IT Software Support Technician
Job Locations
US-IN-Fort Wayne
ID
2026-7825
Pos. Category
Information Technology
Subsidiary
Steel Dynamics
Overview
This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.
Responsibilities
Answer service desk phone calls.
Log calls requesting technical assistance into the service desk software.
Troubleshoot software issues and document resolutions.
Assign work orders, follow up on status, and communicate status to users.
Handle requests & verify requested information with managers, and track progress.
Support Retail equipment- ATM, printers, cameras, scale interface.
Periodically travel to remote locations and assist other IT technicians.
All other duties as required.
Represent the company in a professional manner and provide excellent Customer Service.
Qualifications
Required
Excellent problem-solving skills and work well in a team environment
Understanding of business processes, transaction flows, and compliance requirements
Positive attitude and highly motivated
A team player with excellent communication skills
Timely communication and compliance with policies and procedures.
Customer service oriented.
Preferred
Associate degree or equivalent technical work experience (3 years).
Knowledge of various versions of Microsoft Windows and Office.
The ideal candidate would be energetic, detail oriented, and organized.
Experience with querying data from various systems and databases.
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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