IT Support Analyst
Canvas Worldwide
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- Pay
- $70.4K to $80K
- a year
- Location
- El Segundo, CA
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Oct 30
- 2 days ago
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About the company
Canvas Worldwide
Marketing and advertising · 201 to 500 employees
What you'll do
- Monitor and respond to associate technical requests via Zendesk ticket queue and Teams support channel
- Create, test and deploy endpoint devices
- Ensure proper SLA response times and security standards, escalating as needed
- Create and maintain knowledgebase articles on solutions, processes, and workflow
- Assist in preparing and enforcing logging and reporting procedures
- Assist with inventory and provide oversight to management
- Help identify systemic, ongoing issues and work with desktop support and vendors to remedy them
What you need
- At least two years of experience in a comparable position
- Strong communication skills, written and verbal
- Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
- Understanding cloud computing services, including Microsoft, Google, and AWS
- Be able to lift and transport computers and devices for setup and shipping
- Attend offsite meetings with travel throughout the assigned area; travel 10-25% of the time
- AV, Videoconference systems and presentation support (preferred)
Key skills
MS Office 365SharePointIntuneAzureAdobecloud computing servicesMicrosoftGoogleAWSStrong communication skillsAVVideoconference systems
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The Role
Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, MacOS, iOS, Android, etc.) as well as Azure/M365 cloud services and maintenance. Additionally, you will assist in maintaining our technical knowledge base and inventory.
Key Duties & Responsibilities:
• Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel
• Endpoint device creation, testing and deployment (Windows
• Work to ensure proper SLA response times and security standards, escalating as needed.
• Create and maintain knowledgebase articles on solutions, processes, and workflow
• Assist in preparing and enforcing logging and reporting procedures for end-user computing operations
• Assist with inventory and provide oversight to management
• Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates
• Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues
• Be able to lift and transport computers and devices for setup and shipping
• Off-hours and emergency support as required
Qualifications:
• At least two years of experience in a comparable position
• Strong communication skills, written and verbal, providing reliable support for associates
• Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe
• AV, Videoconference systems and presentation support a plus
• Understanding cloud computing services, including Microsoft, Google, and AWS
Travel Requirements:
Attend offsite meetings with travel throughout the assigned area. Travel 10-25% of the time.