IT Support Analyst I
HCTec
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- Location
- Brentwood, TN
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Oct 27
- 1 day ago
Career path
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About the company
HCTec
Hospital & health care · 501 to 1,000 employees
What you'll do
- Provide remote and on-site technical support to end-users
- Answer, respond to, and resolve help desk requests
- Analyze and troubleshoot technical problems
- Install, configure, and troubleshoot hardware, software, printers, and peripherals
- Perform routine maintenance, including backups and software updates
- Manage user accounts and permissions
- Participate in developing and implementing IT policies and procedures
- Document and maintain a knowledge base of common issues and solutions
What you need
- 2+ years of experience in IT support or related role
- Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies
- Experience with server administration and virtualization technologies
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- Strong problem-solving and analytical skills
- Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL (preferred)
- Education: a bachelor's degree or an associate degree
Key skills
WindowsMac operating systemsMicrosoft OfficeActive Directorynetwork technologiesserver administrationvirtualization technologiesproblem-solvinganalytical skillswritten and verbal communication
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Read the full posting here
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead projects and mentor junior team members. This is a hybrid position, including onsite support. Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation. Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues. Answer and respond to and resolve help desk requests in a timely manner. Analyze and troubleshoot complex technical problems and provide effective solutions. Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals. Perform routine maintenance on computer systems, such as backups and software updates. Manage user accounts and permissions across various systems and applications. Participate in the development and implementation of IT policies and procedures. Document and maintain a knowledge base of common issues and solutions. Assist with the testing and implementation of new software and hardware. 24/7 On-Call IT Support rotation. Travel to client locations in the local area. Knowledge, Skills, & Abilities: Education : Bachelor’s degree in computer science, Information Technology, or related field. 2+ years of experience in IT support or related role. Experience: Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies. Experience with server administration and virtualization technologies. Excellent written and verbal communication skills Requirements: Ability to work independently and in a team environment. Strong problem-solving and analytical skills. Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus. Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.