IT Support & Automation Specialist -HB

IT Support & Troubleshooting Provide day-to-day technical support for Windows and macOS computers, software, network connectivity, printers, mobile devices, and conference room equipment. Diagnose and resolve technical issues promptly while delivering a positive end-user experience. Manage support requests, document resolutions, provide timely follow-ups, and escalate complex issues when necessary. User Account & Device Management Support employee onboarding and offboarding, including account setup, access permissions, device deployment, and equipment recovery. Configure, deploy, and maintain Windows and Mac devices, including applications, user profiles, enrollment, and security settings. Maintain accurate IT equipment inventory and device assignment records. Microsoft 365 Administration Provide technical support for Microsoft 365 applications, user accounts, authentication, and access-related issues. Assist with administration and troubleshooting across Microsoft 365 services, including Outlook, Teams, SharePoint, and related applications. Support basic user access management and security configurations. IT Process Improvement & Automation Assist with improving and automating routine IT processes using Microsoft Power Automate and PowerShell. Support backend Microsoft 365 workflows, data management, and process automation initiatives. Collaborate with IT team members to identify opportunities to improve operational efficiency. Develop and maintain clear technical documentation, troubleshooting guides, and standard operating procedures. Hands-on experience in IT support, help desk, desktop support, or a similar technical support environment. Working knowledge of Windows, macOS, Microsoft 365, and basic networking concepts. Familiarity with Mac device configuration and management. Strong troubleshooting, analytical, and problem-solving skills. Excellent customer service, communication, and interpersonal skills. Ability to prioritize multiple requests, work independently, and collaborate effectively with team members. Strong organizational skills with attention to detail and proper documentation. Proactive attitude, accountability, and willingness to learn new technologies. Preferred Qualifications Strong interest in developing a long-term career in IT infrastructure, systems administration, or automation. Interest in learning Microsoft Power Automate and PowerShell for process and data automation. Familiarity with any of the following technologies: Microsoft Entra ID (Azure AD) Microsoft Intune Exchange Online Microsoft SharePoint and Teams Apple Business Manager JAMF or IRU Exposure to endpoint management, user provisioning, or IT workflow improvements. All your information will be kept confidential according to EEO guidelines.