Medical New Patient Scheduler-Chandler

At Ironwood, care is personal—and so is our team culture. Our Central Business Office is looking for a detail-oriented and patient focused New Patient Scheduler/Operator to serve as a vital first point of contact for our patients. Position Summary: Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed. What You’ll Do: * Serve as a primary contact for incoming patient and referral calls * Schedule new patient appointments accurately and efficiently * Collect and verify demographic and insurance information * Request, track, and follow up on medical records prior to appointments * Monitor fax servers, voicemails, and patient call-back queues * Send new patient paperwork promptly (mail/email) * Maintain and update patient data using Excel logs and internal systems * Coordinate pre-appointment preparation with clinical teams * Communicate daily with physicians regarding scheduling needs * Support overall office operations with additional administrative duties What We’re Looking For: * 1–2 years of medical office experience required * Strong customer service and communication skills * Excellent attention to detail and organizational abilities * Ability to multitask in a fast-paced environment * Comfortable working with computers, EMRs, and Microsoft Office (Word, Excel) * Ability to maintain confidentiality and adhere to HIPAA guidelines * Positive, team-oriented attitude and professional demeanor  Preferred Qualifications: * Medical oncology experience * Knowledge of insurance processes and coverage verification * Familiarity with healthcare regulations and compliance standards * Understanding of chemotherapy drugs and related supplies * Bilingual communication skills Why Join Us? * We are the largest patient-focused cancer provider in the valley! * Make a meaningful impact in the lives of patients facing cancer and other conditions * Enjoy a collaborative, respectful, and growth-focused work environment * Access to full health benefits and retirement plans * Equal Opportunity Employer   Ready to make a difference? * Apply today and become a vital part of a team that’s changing lives—one patient at a time. * Learn more at www.ironwoodcrc.com [http://www.ironwoodcrc.com/]