Member Advocate I: Hoag Clinic Engagement Service

Hoag

Costa Mesa, CAOn-siteFull time
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Pay
$23 to $33
an hour
Location
Costa Mesa, CA
Work style
On-site
Job type
Full time
Posted
Oct 23
2 days ago
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Career path

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About the company

Hoag

Hospitals and Health Care · 5,001 to 10,000 employees

Hoag is a nonprofit, regional health care delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 17 urgent care facilities, 12 health & wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer, digestive health, heart and vascular, neurosciences, spine, women’s health, and orthopedics through Hoag’s affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet® hospital by the American Nurses Credentialing Center (ANCC). For more information, visit hoag.org.

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What you'll do

  • The Member Advocate is responsible for answering patient phone calls, scheduling appointments, and triaging inquiries.
  • They also perform pre-certification tasks to ensure medical coverage and provide a personalized experience for patients and providers.

What you need

  • Candidates must have a high school diploma or equivalent and 1-3 years of customer service experience.
  • Familiarity with medical terminology and experience in a call center or radiology scheduling environment is preferred.
  • Education: a high school diploma

Key skills

Customer ServiceAppointment SchedulingPhone TriageMedical TerminologyRadiology SchedulingData EntryPatient LiaisonPre-certification

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See full description on company page, apply now

Read the full posting here
Primary Duties and Responsibilities * Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. QUALIFICATIONS Education and Experience Required: * High School Diploma or equivalent * 1-3 years of customer service experience Preferred: * Call Center Environment Experience * Familiarity with medical terminology * Experience with Radiology scheduling License Required N/A License Preferred N/A Certifications Required N/A Certifications Preferred N/A

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