Member Service Representative (Full-Time) - Thornton
Navy Federal Credit Union
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- Location
- Thornton, CO
- Job type
- Full time
- Posted
- Oct 6
- 11 days ago
Career path
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About the company
Navy Federal Credit Union
Financial services · 10,001+ employees
What you'll do
- Provide members and prospective members with Navy Federal Credit Union products and services, including accounts, lending products, and cards.
- Perform moderately complex platform banking functions under supervision.
What you need
- Experience in building effective relationships through rapport, trust, diplomacy, and tact
- Effective research, analytical, and problem-solving skills
- Experience working independently and in a team environment
- Experience maintaining composure in a high-production and changing environment
- Experience navigating multiple systems efficiently and adapt to evolving technologies
- Effective skill exercising sound judgment and make informed decisions
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
- Effective verbal and written communication skills to engage with members and colleagues
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
- Available Monday - Saturday, hours based on business needs.
- 16501 Washington Street Thornton, Colorado 80023
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
- Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at <a href="mailto: TSCandidateSupport@Infor.com">TSCandidateSupport@Infor.com</a>.
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Read the full posting here
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.