OM Admin

Overview ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Creates / enters sales orders in the ERP system with a focus on accuracy (zero defect on orders entered) and timeliness; Reviews sales orders against customers' purchase orders and special instructions to verify accuracy of billing information, content, and compliance with current policies and procedures outlined in the Contract Review Procedure; Ensures that all orders are entered on the same day of receipt of order, with priority given to special freight or designated orders; Responsible for resolution of orders which cannot be accepted and processed due to insufficient or incorrect information, new or inactive account, credit hold; Interfaces with Alabama Distribution Center and California warehouse on issues that delay or change shipments; Responsible for managing hold folders and back orders by regularly following up on open orders, communicating with customers, purchasing and sales personnel regarding options, delays and any backorder detail; Creates / updates customer accounts and contact records, ensuring completeness and correctness of data; Coordinates with Accounting Department for payment information of orders particularly those that do not have the standard terms (e.g. credit cards, prepayment, installment / special terms); Answers (or forwards to appropriate parties) inquiries and requests from customers pertaining to service and/or trade orders; Ensures that all vital supporting documents are electronically attached to sales orders or customer account records; Submits weekly booked sales orders and incoming sales average reports to Sales Management; Covers the front desk on a rotational basis or as needed and logs all incoming orders in order log; Other duties or special projects may be assigned; Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); zero to two years related experience and/or training; or equivalent combination of education and experience. Must possess and demonstrate outstanding customer service PC literate, proficient with Office Suite, ERP- Netsuite preferred LANGUAGE SKILLS Ability to read and write professional emails in a timely manner