Operations Supervisors Dual Rate

The Dual Rate Casino Operations Supervisor is responsible for the day-to-day oversight of casino floor operations to ensure a safe, compliant, and guest-focused gaming environment. This role provides leadership to front-line team members, ensures adherence to all gaming regulations and company policies, and supports operational efficiency across assigned areas of the casino during a schedule shift. The Dual Rate Supervisor actively monitors guest service standards, operational controls, and team performance; addresses issues in real time; and collaborates with department leaders to maintain smooth casino operations. This position models professionalism, integrity, and accountability while supporting the casino’s service and revenue goals. Must be 19 years of age or older Proficient in English verbal and written Proficiency with iOS devices and computer systems Flexible to work various shifts, weekends, and holidays Knowledge of casino rules, regulations, and procedures Knowledge of Casino Regulations Prior experience in Casino operations or Casino Industry preferred ADDITIONAL REQUIREMENTS Ability to push and pull up to 50 pounds Ability to lift and carry objects up to 30 pounds Ability to bend, stoop, twist, reach, and kneel repetitively Safely work with provided cleaning chemical and equipment Ascend and descend stairs and maintain equilibrium for an extended period Must be able to work from a standing position and/or walking motion for extended period Ability to work in a smoking and pet-friendly environment Supervise day‑to‑day casino floor operations during assigned shifts to ensure smooth, efficient, and compliant gaming activity Monitor table games and/or assigned casino areas for adherence to company policies, procedures, and regulatory requirements Promote and maintain a high level of guest service by resolving guest concerns promptly and professionally Safeguard Caesars Entertainment assets, including cash, chips, gaming equipment, and sensitive information Enforce internal control procedures and immediately address irregularities or security concerns Provide leadership, direction, and on‑the‑floor supervision to dealers and other assigned team members Assign work, monitor performance, and ensure adequate staffing levels throughout the shift Ensure compliance with all applicable gaming regulations, internal controls, and company policies Report incidents, disputes, and violations in accordance with established procedures Handle guest disputes, employee issues, and operational challenges with sound judgment and professionalism Make timely decisions to maintain operational flow and guest satisfaction Communicate effectively with management, surveillance, security, and other departments Provide accurate shift updates, incident documentation, and operational feedback as required Accepts feedback and coaching from supervisors