Overnight Student Safety & Operations Coordinator

Under the leadership of the Executive Director of Residence Life and Student Housing at the University of New Mexico and the supervision of the Senior Marketing Representative, the Overnight Student Safety & Operations Coordinator is a professional who supports students within Residence Life and Student Housing (RLSH). The Overnight Student Safety & Operations Coordinator serves as the primary contact for residence hall safety, student support, and operational continuity during overnight hours. This role provides real-time supervision of student staff, ensures compliance with departmental protocols, and supports incident response, facilities coordination, and administrative operations. This overnight position primarily includes late-night, weekend, and holiday shifts within the main residential communities on campus, with one consistent weekly shift at the Lobo Rainforest Building. The coordinator also helps connect overnight operations with daytime staff through clear communication, consistent policy enforcement, and proactive identification of trends affecting student safety and residential communities. The ideal candidate is organized, collaborative, and committed to student development, with the ability to manage multiple priorities and foster an inclusive, engaging residential experience within a Hispanic-Serving Institution. I. Position Responsibilities: A. Incident Response & Real-Time Support Serve as the primary overnight point of contact for the Student Safety teamEnsure staff follow established protocols during incidents and emergenciesSupport the Professional Staff On-Call during crisis responseMonitor and identify trends in overnight incidents, including repeat behaviors, locations, and timing B. Incident Report Review & Quality Control Conduct first-level review of overnight incident reportsEnsure reports are complete, policy-aligned, and professionally writtenFlag urgent or high-priority incidents for follow-upProvide timely feedback to Student Safety staff and assist with After Action Reviews C. Facilities & Operations Coordination Triage maintenance and safety concerns, contacting emergency maintenance, custodial, or locksmith services as neededSubmit and verify work orders with accurate documentationMonitor recurring facility and safety issues, including locks, lighting, and hazardsEnsure building walkthroughs are completed, and safety systems remain secure and operational D. Safety & Risk Mitigation Audits Conduct proactive safety inspections of residence halls and campus facilitiesIdentify unsecured access points, propped doors, and other high-risk conditionsTrack recurring concerns and recommend operational or policy improvementsReview potential camera coverage gaps and recurring policy violations E. Student Safety Staff Supervision Supervise and lead the overnight Student Safety teamProvide real-time coaching, guidance, and accountability during shifts and incidentsReinforce expectations related to professionalism, customer service, and response proceduresSupport staff development through ongoing mentorship and feedback F. Scheduling & Staffing Coordination Develop and manage overnight and extended coverage schedulesEnsure appropriate staffing coverage across all assigned areasBalance staffing needs, employee availability, and equitable shift assignmentsAddress last-minute staffing changes and make real-time coverage adjustments as needed II. Additional Knowledge, Skills, and Abilities Ability to train, mentor, and supervise student staffKnowledge of residence life policies, student conduct processes, and crisis response proceduresStrong decision-making and problem-solving skills in high-pressure situationsEffective written and verbal communication skills, including incident documentationLeadership, conflict resolution, and accountability management skillsStrong organizational, time management, and scheduling abilitiesAttention to detail in report review, trend analysis, and operational oversightAbility to remain calm, professional, and effective during emergenciesAbility to work independently with minimal supervision during overnight hours III. Work Environment Expectations Non-live-in, hourly positionFrequent interaction with students, staff, and campus partners in a fast-paced residential environmen IV. Term of Appointment/Reappointment This position is funded for a two-year term beginning on the employee’s start date and extending through 2028, in accordance with UBPPM #3200, Employee Classifications. Continuation beyond the initial term is contingent upon departmental operational needs. Approved extensions beyond the two-year period will transition to a one-year appointment structure.