Patient Access Representative

Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health. What We Offer: Choice of three health insurance plans Dental insurance coverage Vision insurance coverage 401(k) with company match and profit-sharing plan Company-paid short-term and long-term disability coverage Company-paid life insurance for you and your family Access to company-provided training and educational resources Eligibility for annual merit-based performance increases Accrued General Purpose Time (GPT) Eight company-paid holidays Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days Complimentary Employee Assistance Program (EAP) for all employees and their dependents About the Role: Serve as the first point of contact for patients and callers at the assigned CIS location Manage a high-volume, multi-line switchboard with accuracy, efficiency, and professionalism Support clinic operations by scheduling patient appointments and ensuring timely call routing Play a key role in delivering a positive patient experience through clear communication and responsiveness How You’ll Drive Our Mission Forward: Ensure patients receive prompt, accurate assistance by answering and routing calls efficiently Support continuity of care by scheduling appointments according to clinic guidelines and provider templates Maintain accurate documentation and message routing within the medical record to support clinical teams Meet or exceed call handling and productivity metrics that support access to care and operational excellence Uphold CIS’s patient-centered philosophy through courteous, respectful, and compassionate interactions What Makes You a Great Match: Strong communication and listening skills with a customer-focused mindset Ability to handle a fast-paced, high-call-volume environment with accuracy and professionalism Experience with multi-line phone systems and scheduling software preferred Detail-oriented with the ability to gather and document complete and accurate information Reliable, adaptable, and willing to support team needs to ensure clinic success