Patient Care Associate

Patient Care Assistant (PCA) — Driving & Mobile Imaging Support Heritage Imaging is seeking a compassionate, customer-focused Patient Care Associate (PCA) to support Nuclear Medicine operations while ensuring an exceptional patient experience. In this role, you will work closely with technologists, patients, physicians, and healthcare facilities to facilitate a safe, efficient, and patient-centered imaging environment. This PCA position comes with a little extra adventure!! As a Patient Care Assistant (PCA) with Heritage Imaging, you’ll do more than support patients—you’ll also be responsible for driving a large mobile imaging truck between Colfax, Washington, and Libby, Montana while supporting the imaging team and helping provide a smooth experience for every patient. This unique opportunity combines patient care, teamwork, medical imaging support, and professional driving. You’ll be an essential part of the team both on the road and in the imaging environment, helping ensure patients receive compassionate care while our mobile imaging services reach the communities that need them. If you enjoy helping people, working as part of a healthcare team, driving, and having a job that keeps you moving, this could be the perfect opportunity for you!! About Heritage Imaging: Heritage Imaging is a leading provider of mobile diagnostic imaging solutions, specializing in MRI, PET, and CT rental services for hospitals, clinics, and healthcare practices across the western United States. The company helps healthcare organizations establish and expand imaging programs by providing equipment, technologists, and ongoing support, serving more than 30,000 patients annually. About the Role: We are seeking a dependable, customer-focused Driver & Patient Care Assistant to support our mobile imaging operations. This role combines safe operation of a large mobile imaging vehicle with hands-on patient care and facility support. The ideal candidate is safety-conscious, service-oriented, and comfortable working independently at healthcare facilities. What You'll Do Driver: Safely operate a large box truck and mobile imaging unit over extended distances. Complete required pre-trip and post-trip vehicle inspections and documentation. Maintain familiarity with all vehicle controls, safety systems, warning lights, and air brake operations. Perform and document air brake checks before travel. Set up and tear down the mobile Nuclear Medicine unit at customer sites. Safely operate patient lift equipment. Follow all procedures for reporting vehicle incidents, accidents, and safety concerns. Patient Care & Customer Service: Greet and assist patients and their families throughout their imaging appointment. Explain imaging procedures, answer questions, and provide support before, during, and after exams. Assess patient needs, including mobility, anxiety, and special accommodations. Maintain communication with patients throughout procedures to ensure comfort and safety. Assist claustrophobic or anxious patients using established patient care techniques. Provide post-exam instructions and explain follow-up processes. Imaging & Facility Support: Assist with patient positioning and transport. Support Nuclear Medicine workflows under the direction of imaging technologists. Complete patient check-in processes, including screening and documentation. Help maintain mobile imaging unit readiness and operational organization. Follow site-specific procedures and safety protocols. Safety & Compliance: Ensure compliance with safety, HIPAA, and radiation safety standards. Assist with emergency procedures and patient safety processes. Serve as the company representative and primary point of contact when working independently at a site. Follow company policies, facility requirements, and radiation safety guidelines. Location: Pullman, WA ; Colfax, WA ; Libby, MT Status: Full-time Schedule: Wednesdays - Saturday Pay Range: $30-35 Qualifications: High School Diploma Driver's License Previous experience driving large box trucks and/or semi trucks preferred. BLS certification. 1 year of MA experience preferred. Experience in healthcare, patient care, medical office, or customer service environments preferred. Knowledge of medical terminology or diagnostic imaging processes. Experience working with MRI, PET/CT, radiology, or related healthcare services is a plus. Full-Time Benefits (30+ hours/week) Heritage Imaging offers a comprehensive, competitive benefits package, including: Medical (3 plan options), Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Employee Assistance Program (EAP) Company‑paid Life Insurance (1x annual salary) Voluntary Life Insurance Company‑paid Long‑Term Disability Short‑Term Disability Accident & Critical Illness Plans Identity Protection 401(k) with Employer Match after 90 days PTO begins accruing immediately—no waiting period 8 paid holidays (6 standard + 2 floating) Mileage reimbursement or company car Full hourly pay during travel We are proud to be a drug-free workplace. Before you start, we'll ask you to complete a background check and drug screen and meet all other pre-employment requirements. Why Work at Heritage Imaging? Heritage Imaging fosters a collaborative, employee-focused culture where team members are encouraged to contribute ideas, work independently, and grow professionally. Employees enjoy a high level of autonomy while receiving strong support from leadership and colleagues. The company emphasizes career advancement through ongoing training, mentorship, and development opportunities.