Patient Care Coordinator

Coordinates patient scheduling between multidisciplinary departments and other medical institutions (including but not limited to Hartford Hospital, Boston Children’s, Sloan Kettering Cancer Center) to ensure appropriate and timely services and resources for CCMC Hematology/Oncology patients. Provides care coordination services to oncology patients by supporting and assisting families with accessing and securing appropriate scans and tests (e.g. audiology, speech, physical therapy, radiology etc). Coordinates clinical trial testing, define data needs, data abstraction, high quality data compilation and entry into applicable databases, and reports. This includes database maintenance to support planning, research, documentation, and quality improvement and compliance within the Hematology/Oncology program. Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Education Preferred: Associates Degree in Public Health or related field preferred. Experience Required: Prior experience with database compilation, management and analysis required Prior experience with relevant PC software, Microsoft Office applications and hardware. Experience Preferred: Prior experience coordinating, scheduling and servicing patients in a hospital or medical setting preferred Three-to- five years of experience with children and families preferred Experience in project oriented positions preferred. Understanding of medical terminology preferred. KNOWLEDGE OF: Patient care and scheduling. Ability to access a clinical mentor that can advise when clinical questions arise. Database construction, management, analysis and retrieval methods. The development of performance measures and processes. Data collection and identification of areas for quality improvement. Behaviors that are consistent with Connecticut Children’s Medical Center standards i.e. clinical standards of care, documentation and patient record policies and standards. SKILLS: Multi-tasking, prioritizing activities, and acting independently Strong interpersonal and organizational skills Excellent oral and written communication skills Testing and evaluating of new projects and programs Demonstrated proficiency in computing environment; intermediate to advanced level word processing, data management, and presentation skills (Microsoft Office) Meticulous attention to details and timeliness Strong relationship building skills ABILITY TO: Establish effective relationships with patients, families, staff and external providers. Work both independently and as a member of a project team. Attend to detail, problem solve, be organized and work in a fast-paced environment. Organize, evaluate and interpret data. Exercise independent initiative and maintain a proactive approach to meeting project objectives. Work collaboratively across disciplines. Maintain confidentiality of records and information. Resolve data input, storage and/or retrieval problems and design solutions and modifications. Understand and apply knowledge of department/organizational policies and procedures to resolve routine to complex problems and meet multiple needs of customers. Organize and manage time, activities and processes on weekly and/or project basis. Focus on customer and patient needs, and follow through to meet needs. Function in a fast paced environment. Identify opportunities for knowledge exchange to relevant groups or meetings Interact with all levels of management and health care staff to effectively work as a team member by sharing information across multi-functional areas. Be flexible. Coordinates clinical trial testing to ensure timeliness in compliance with requirements. Schedules scans to ensure patient safety and satisfaction in accordance with 3 - month established metric standard. Coordinates transplant administration with Boston Children’s (medical records, scheduling appointments, tumor boards info.) Upholds compliance rate and tracks data related to scheduling Transcranial Doppler (TCD) ultrasounds for sickle cell patients. Works with insurance companies and providers to get pre-authorization for testing outside of CT Children’s primary care site (including but not limited to Hartford Hospital, Sloan Kettering Cancer Center, Boston Children’s) Gathers and maintains data for department specific metrics regarding trial testing, regulatory, quality and performance improvement measures. Demonstrates appropriate utilization of resources necessary to obtain valid, reliable and timely data for entry into the databases. Coordinates the selection and implementation of operational and clinical measures, aligned and consistent with organizational measures.