Patient Financial Coordinator

Job Title: Patient Financial Coordinator (Entry-Level) Company: SynergenX | Low T Center | HerKare Location: Onsite – Northwest Houston, TX (77070 – 249 & Louetta) Job Type: Full-Time | Non-Exempt Pay: $18.50/hour Schedule: 40 hours/week (occasional adjusted hours or weekend support as needed) About Us SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a “White Glove” patient experience through compassionate care, operational excellence, and continuous improvement. Position Overview The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options. This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic. What You’ll Do Contact new patients daily to review pricing and financial expectations prior to appointments Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way Review self-pay and alternative pricing options Help patients select the best financial option for their situation Accurately document patient selections in internal systems Respond to clinic and billing team inquiries in a timely, professional manner Escalate complex insurance or billing questions when needed Deliver a high-touch, professional patient experience on every interaction What We’re Looking For (Entry-Level Friendly) High school diploma or equivalent required Strong communication skills (phone + written) Customer service mindset with professionalism and empathy Basic computer skills (Outlook, Excel, Teams, etc.) Highly organized with strong attention to detail Ability to multitask in a fast-paced environment Willingness to learn healthcare insurance basics (we will train) Reliable, accountable, and team-oriented Preferred (Not Required) Experience in healthcare, call center, front desk, or billing Experience with insurance verification, including eligibility, benefits, and coverage details Exposure to insurance concepts or patient financial discussions What Success Looks Like Patients arrive informed and prepared financially Clear, confident communication of pricing and options Accurate documentation and strong follow-through Positive feedback from patients and internal teams Our Core Values Patient Care Enthusiasm Teamwork Growth-Oriented Accountability Passion Why Join Us Entry-level opportunity with growth potential Structured training and development Fast-growing healthcare organization Make a direct impact on patient experience Full benefits package Ready to Apply? If you are organized, people-focused, and ready to start a career in healthcare operations—we want to hear from you.