Patient Service Representative - O'Reilly Pediatrics Center - (Weekdays, Full Time)
Mercy
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- Location
- Springfield, MO
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 6
- 2 days ago
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Career path
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About the company
Mercy
Hospital & health care · 10,001+ employees
What you'll do
- Manage front-desk operations and workflows
- Support a positive, seamless patient experience
- Communicate applicable patient financial responsibility
- Request and collect payment
- Explain available payment options and assistance resources
- Accurately document financial conversations and outcomes
What you need
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficiency in basic computer skills, including data entry and word processing
- Excellent customer service skills
- Accuracy and attention to detail
- Ability to maintain confidentiality and follow privacy policy/procedure
- Attend and complete Clinic Core Front Desk Training post-hire
- One year of applicable medical office experience (preferred)
Key skills
basic computer skillsdata entryword processingcustomer service skillsmaintain confidentialitywork effectively under pressure
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Perks
- vision coverage
- paid time off
- tuition support
- matched retirement plans
See full description on company page, apply now
Read the full posting here
Find your calling at Mercy!
The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.
Position Details:
O'Reilly Pediatrics Center Springfield South
6375 S. Innovation Avenue
Springfield, Missour i
Minimum Qualifications:
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Preferred Qualifications:
Experience: One year of applicable medical office experience.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.