Payments Support, Associate
Eigen Development
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- Location
- Las Vegas, NV
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 16
- 1 day ago
Career path
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About the company
Eigen Development
Financial Services · 1,001 to 5,000 employees
Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.
What you'll do
- The Payments Support Associate provides frontline technical support for Shift4 products, including POS integrations and transaction gateways.
- They are responsible for troubleshooting payment issues, documenting interactions, and collaborating with internal teams and partners to ensure seamless operations.
What you need
- Candidates must have a high school diploma or equivalent, with an associate degree or relevant tech support experience preferred.
- Strong communication, problem-solving skills, and experience with PC hardware/software troubleshooting are required.
- Education: a high school diploma or an associate degree
Key skills
Customer supportTroubleshootingProblem resolutionPOS systemsCredit card processingTechnical supportCommunicationMicrosoft Office SuiteGoogle WorkspacePayment processingTicketing systemsAdaptabilityCollaborationHardware troubleshootingSoftware troubleshooting
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Read the full posting here
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary
The Payments Support Associate provides frontline support for Shift4 products and services, including Customer Hub, Universal Transaction Gateway (UTG), Shift4 One, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.
Responsibilities:
Provide customer support via phone, email, chat, and ticketing systems.
Assist customers with website navigation, statements, contracts, payments, and POS issues.
Troubleshoot credit card, gift card, and POS processing issues.
Collaborate with resellers, partners, and internal teams to resolve integration problems.
Track and document support interactions, maintaining clear and accurate records.
Stay up-to-date on software updates, product changes, and company policies.
Manage multiple support tasks efficiently across channels.
Participate in team meetings and contribute suggestions for process improvements.
Support departmental goals and 24/7 operations with flexible work hours.
Perform additional duties as assigned to support overall team success.
Qualifications
High school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.
Strong customer service, communication, and problem-solving skills.
Ability to explain technical concepts clearly and simply.
Positive, collaborative, and team-oriented attitude.
Quick learner with adaptability in a fast-paced environment.
PC hardware/software troubleshooting experience.
Proficiency in Microsoft Office Suite or Google Workspace.
Optional Qualifications
Experience with credit card terminals or POS systems.
Familiarity with payment processors and settlement procedures.
Knowledge of Micros/Oracle POS systems.
Fluency in written and spoken Spanish.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.