Primary Care Scheduler

Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care SchedulerSchedule: Monday - Friday 8:00am-4:30pm. 40 hours weekly.As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service.This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey. Key ResponsibilitiesManage high volume incoming calls to schedule, reschedule, or coordinate new patient appointmentsSchedule for multiple primary care providers across various locationsReturn voicemail messages promptly—within 15 minutes or by end of business dayVerify and update patient information including contact details, insurance, and registration statusInform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork)Ensure parents or legal guardians are present for required appointmentsAssist with triaging appointment urgency in collaboration with nurses or providersSchedule interpreter services as needed and notify appropriate staffRun insurance eligibility checks and enter relevant data into the EHRFollow up with patients who missed their appointment to assist with reschedulingMonitor appointment schedules for accuracy and backfill cancellations when possibleManage appointment communications through Phreesia softwareMaintain up-to-date knowledge of provider schedules and clinic processesCollaborate with front desk and clinic staff to ensure a seamless patient experienceAttend team meetings and maintain professionalism in all interactionsMaintain strict confidentiality and adhere to all HIPAA regulationsEducation, Requirements, Skills, Knowledge and Expertise• High School/GED preferredWork Experience / Training / Additional Requirements: • Experience with multi-line phone systems preferred • Medical office experience preferred but not required • May require travel for initial trainingYou’ll Be A Great Fit for This Role if You:Enjoy creating a welcoming, organized experience for patientsCommunicate clearly and with empathy, especially over the phoneAre skilled at juggling multiple systems and screensTake initiative and thrive in a detail-oriented, fast-moving environmentValue being part of a collaborative, mission-driven teamUnderstand the importance of confidentiality and patient privacyIND2Benefits