Professional Intern for Student Hub
University of New Mexico
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Albuquerque, United States
- Job type
- Full time, Internship
- Posted
- Oct 13
- 7 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
University of New Mexico
Higher education · 2 to 10 employees
What you'll do
- Coordinate Student Hub communications regarding training, onboarding, and system updates
- Assist with developing and updating Student Hub training videos and learning materials
- Provide basic triage for Student Hub issues and escalate complex issues
- Support building, cleanup, and maintenance of basic system areas
- Support projects requiring validation of large datasets
- Test new or enhanced Student Hub features and document testing results
What you need
- Adapt quickly to technology
- Communicate complex processes in an accessible way
- Work independently
- Collaborate effectively with faculty, staff, students, and campus partners
Key skills
SalesforceTrainingUser supportSystem maintenanceTestingData-validationCommunicationCustomer serviceCase management
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
If you are a recent graduate seeking to build your skills
and experience working at an institution of higher education, please consider
the following opportunity.
The Office of Advising Strategies (OAS) is looking for a
Professional Intern to support UNM Student Hub operations (a Salesforce
application), training, user support, system maintenance, testing, and
related projects. This position provides on-the-job training and professional
development for a recent graduate interested in higher education student
success, technology, business processes, data, training, administration, and
customer service.
The selected candidate will work closely with the Student
Hub team and campus partners to help users navigate Student Hub processes,
coordinate training and communications, provide basic issue triage, maintain
system content, and support testing and data-validation projects. The
position requires the ability to adapt quickly to technology, communicate
complex processes in an accessible way, work independently, and collaborate
effectively with faculty, staff, students, and other campus partners.
This is a fixed-term position, with a term end date 2 years from date of hire. This position will have a full-time schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
The individual selected for this position will:
Coordinate Student Hub communications regarding training and onboarding, and system updates. Utilize email, Teams, and/or meetings to strategize communications as appropriate.Assist with the development and updating of Student Hub training videos and learning materials, including website updates as needed.Provide basic triage for faculty, staff, and students
for basic Student Hub issues and case management and escalate larger or more
complex issues to the Student Hub team as appropriate.Support Student Hub staff in the building, cleanup, and
maintenance of basic system areas.Support projects requiring validation of large datasets.Test new or enhanced Student Hub features and provide
comprehensive documentation of testing results.