Receptionist - Clinic

JOB SUMMARYnAnswers incoming telephone calls, checks in patients as they arrive, schedules appointments, takes telephone messages and directs patients to various areas.nJOB DUTIESn1. ESSENTIAL JOB DUTIESnnAnswers incoming phone lines in a prompt, courteous manner. Accurately records pertinent information when scheduling appointments and taking phone messages.nCompletely and accurately implements check-in process to include guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card. Directs patient to correct waiting area. Verifies that signature of NPP is on file, if not has patient sign form and updates on system.nChecks patient out after completion of physician visit or procedure. Schedules any necessary follow-up appointments.nSchedules appointments according to physician\'s guidelines. Uses all options to represent the physicians\' practices in an accommodating manner.nParticipates in opening and closing responsibilities and Saturday schedule, by rotation.nSet up information on system for new patient accounts.nFollows instructions regarding patient account status to determine delinquent accounts and alerts appropriate personnel at time appointment is scheduled.nCollects patient payments accurately (includes cash, check, debit and credit card payments), enters payments into computer system and prints receipt.nRefers patient\'s questions regarding insurance, billing, patient accounts, payments and record transfer to the proper department.nAttends to physician needs in relation to work-ins, canceling, rescheduling, or confirming appointments as directed by nursing staff or physician in an efficient and timely manner.nMust meet productivity benchmarks as established for position to meet quality and quantity standards.nRelay need for resource calendar changes and directive updates to Supervisor in a timely manner.nActs as a liaison for the physicians of the Beloit Health System by serving the public in a competent, positive, professional and efficient manner.nExecutes changes when indicated on patient data within the computer system, i.e., address, phone number, etc.nUpdates patients on doctors\' schedule changes, such as running behind due to emergency. Obtains this information from the nurse.nPrepares desk for next day by completing designated closing tasks, including updating physician directives, maintenance (56 screen), clearing work area of confidential patient information, updating computerized schedule, putting routing tickets in order, supplies work area with needed equipment, etc.nDirects dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary.nTroubleshoots and/or problem-solves issues avoiding interruptions for the physician and promotes a positive work environment.nDemonstrates ability to perform functions accurately and efficiently with computer software application appropriate to position.nInteracts in a positive, responsible and cooperative manner with patients, physicians, co-workers and managers.nPortrays a positive image for the Beloit Health System by dressing appropriately for the position. Wears photo I.D. badge for proper identification by others.nMaintains a safe work environment for self and others. Attends mandatory safety training sessions and adheres to Beloit Health System and OSHA safety requirements. Ensures security of PHI. Maintains confidentiality of all patient and employee information and records, Beloit Health System financial inf01mation and business practices.nMaintains acceptable levels of initiative and productivity. Abides by Attendance policy for absences and tardiness.nn2. PERIPHERAL JOB DUTIESnnPerforms all other related duties as assigned.nnJOB REQUIREMENTSn1. KNOWLEDGE AND TRAININGnnHigh School graduate or equivalent required.nMedical terminology and/or medical clinic reception experience prefered.nExcellent organizational, verbal communication and interpersonal relation skills to be utilized with patients, public, and staff.nn2. AUTHORITY AND ACCOUNTABILITYnnMust adhere to established to regulatory agencies, Beloit Health System, and department policies, rules and regulations.nMaintain ethical conduct and keep confidential personal, financial and medical information about patients and if applicable the same about co-workers. Reporting Relationship: Clinic Manager Patient Relations/Receptionnn3. PHYSICAL AND MENTAL QUALIFICATION REQUIREMENTSnnSuccessful completion of post-offer, pre-placement physical exam.nEntails walking, standing, lifting, stooping, crouching, reaching, pushing, pulling, grasping, and repetitive motion activity. Requires the ability to sit for extended periods of time.nAbility to handle a variety of people. Must be capable of reasoning, remembering and to execute language abilities.nAbility to read, write, add, subtract and alphabetize. Computer literacy.nAccuracy, attention to detail, flexibility, and able to work in a fast-paced, interruptive environment. Must be able to multi-task and prioritize work Must possess the ability to maintain control and professionalism. High level of flexibility is required.nnBEHAVIOR AND ATTITUDEnThe mission of Beloit Health System requires the employee to perform in a manner which ensures delivery of the highest quality of medical services at an economic value and at the highest level of patient satisfaction. Respect and consideration given to the dignity of each patient, visitor, and fellow employee is a requisite of successful job performance.nThe above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.