Service Advisor

Rush Enterprises

San Diego, CAOn-siteFull time

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Pay: $25 to $30; an hour
Location: San Diego, CA
Work style: On-site
Job type: Full time
Posted: Oct 19; 1 day ago

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About the company

Rush Enterprises

Transportation/Trucking/Railroad · 501 to 1,000 employees

More than a dealer network, Rush Truck Centres of Canada is a part of the largest dealership network in North America, Rush Enterprises, and its 150 locations including 125 franchised dealership locations in the United States. With 15 dealerships and 6 associate locations in Ontario, our customers receive unrivaled support no matter where they are. We provide our customers an integrated, one-stop approach to the service and sales of new and used heavy- and medium-duty trucks, end dump, and flatbed trailers, aftermarket parts, service, collision repair as well as leasing and rental options through Idealease. Since 1973, we’ve earned our reputation for fairness, excellence, productivity, positive attitude and integrity, and solutions that exceed customer expectations. That’s why we can say with confidence that when it comes to trucking, no one offers you more.

Rush Enterprises on LinkedIn

What you'll do

The Service Advisor is responsible for selling and scheduling service work for commercial trucks while managing customer expectations and vehicle diagnostics.
They must maintain clear communication with the shop foreman and customers to ensure repair orders are accurate and authorized.

What you need

Candidates must possess a high school diploma or GED and at least one year of relevant service experience.
A valid driver's license and a clean driving record are required for insurability.
Education: a high school diploma

Key skills

Customer serviceVehicle diagnosticsJ-ProRepair order managementTechnical communicationVehicle inspectionSchedulingConflict resolution

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Perks

401k
Stock purchase
Performance incentives
Training
Career advancement opportunities

See full description on company page, apply now

Read the full posting here

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities: Gather customer complaint details and expectations. Perform vehicle walk around inspection, verify vehicle information. Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications. Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature. Establish “promised time” based on shop workflow, communicate with foreman. Establish customer’s method of payment. Obtain credit approval, if necessary. Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket. Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Benefits: We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. Basic Qualifications: High school diploma or general education degree (GED). One year service experience; or equivalent experience and/or education. Appropriate manufacturer training. Valid Drivers license. Driving record that will allow insurability by the company’s carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. Minimum Pay Rate USD $25.00/Hr. Maximum Pay Rate USD $30.00/Hr.