Service Desk Technician I - Denver

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. The Service Desk Technician I solves all technology trouble issues, end user computer problems, and handles service requests within scope of knowledge/skills. This position is eligible for a hybrid work schedule. Pay: $21.23-24.00/hour, dependent on experience. Benefits : Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic Dental Pet Insurance options Duties: Identify and troubleshoot user problems and concerns associated with all IT applications, hardware, and software. Serve as a liaison between staff and upper-level IT Department personnel. Escalate to Tier 2 support if necessary, with supporting information and documented steps as to what was completed. Enter all call, email, and walk in issues into the online ticketing system. Other duties as assigned. Minimum Qualifications: High school diploma or equivalent. One (1) year of experience in supporting windows clients in a networked environment, networked printers, troubleshooting and fixing PC hardware, troubleshooting and supporting MS Office applications. Preferred Qualifications: Certification as a Microsoft Certified Professional (MCP). Knowledge and Skills: Willing to work closely as part of a team of technicians. Great organizational skills. Flexibility and success working in a rapidly changing environment.