Shipping and Receiving Specialist
Emerson
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- Location
- Rockford, IL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 14
- 5 days ago
Career path
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About the company
Emerson
Industrial automation · 10,001+ employees
What you'll do
- Receive and process customer tools, returns, parts shipments, and other incoming materials while accurately recording transactions in business systems such as JD Edwards, 360 Insight, and other required platforms.
- Package, label, and ship repaired tools, customer returns, and other materials accurately and efficiently to customers and distributors.
- Evaluate customer returns for warranty, credit, repair, or disposition decisions in accordance with established company policies and procedures.
- Move materials throughout the facility using material handling equipment, including forklifts, hand trucks, dollies, and transfer vehicles, while maintaining a safe work environment.
- Support customers at the service desk by answering basic questions, processing tool receipts, and providing information regarding repair processes and lead times.
- Collaborate with team members to maintain inventory accuracy, support training efforts, share knowledge, and provide coverage across Shipping & Receiving functions as business needs require.
- Actively participate in continuous improvement initiatives by identifying opportunities to enhance productivity, quality, customer satisfaction, and operational efficiency.
- One (1) year of manufacturing, warehouse, or related operational experience.
- One (1) year of troubleshooting experience.
- Ability to interact professionally with customers in person and through written communications.
- Ability to obtain forklift certification.
- Strong verbal and written communication skills.
- Working knowledge of common computer applications and business systems.
- Three (3) years of manufacturing experience, preferably in shipping, receiving, warehousing, or distribution operations.
- One (1) to three (3) years of customer-facing experience.
- Current forklift certification or license.
- Experience working with inventory management, shipping, receiving, or enterprise business systems such as JD Edwards and 360 Insight.
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Read the full posting here
The Shipping and Receiving Specialist plays a key role in supporting the Factory Service Center by ensuring the accurate receipt, processing, movement, evaluation, and shipment of customer tools, parts, and materials. This position contributes to operational excellence by maintaining inventory accuracy, delivering a positive customer experience, supporting continuous improvement initiatives, and collaborating across teams to ensure efficient service center operations.