Software Support Analyst I
i3 Verticals
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- Location
- Piney Flats, TN
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 1
- 19 days ago
Career path
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About the company
i3 Verticals
Information technology and services · 1,001 to 5,000 employees
What you'll do
- Provide front-line technical support for software applications via phone, email and remote access
- Build and maintain effective relationships with team members, management, developers and clients
- Identify, troubleshoot and resolve application issues
- Communicate and escalate issues that cannot be resolved
- Document reported issues and task details; analyze gathered data
- Deploy and provide training on software applications to new clients and current clients
What you need
- High school diploma or equivalent
- Two years related experience
- Proficient understanding of computer and technical concepts
- Strong troubleshooting skills
- Strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities
- 5-10% travel required
Key skills
Troubleshooting skillsTechnical conceptsVerbal communicationWritten communicationPrioritize workload
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Read the full posting here
JOB TITLE: Software Support Analyst I
FLSA STATUS: Non-Exempt
REPORTS TO: Team Lead
JOB LOCATION: Piney Flats, TN
TRAVEL: 5-10% travel required
SUMMARY OF POSITION:
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively