Software Support Analyst I
i3 Verticals
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- Location
- Sulphur Springs, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 6
- 14 days ago
Career path
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About the company
i3 Verticals
Information technology and services · 1,001 to 5,000 employees
What you'll do
- Provide front-line technical support for proprietary software applications, troubleshoot and resolve application issues, and escalate unresolved issues.
- Document reported issues, analyze data, and deploy software and provide training to clients.
What you need
- Requires a high school diploma or equivalent, two years of related experience, a proficient understanding of computer and technical concepts, strong troubleshooting and communication skills, and the ability to prioritize workload and manage multiple responsibilities.
- Education: a high school diploma
Key skills
troubleshooting skillscomputer and technical conceptsprioritize workloadmanage multiple responsibilities
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Read the full posting here
JOB TITLE: Software Support Analyst I
REPORTS TO: Team Lead
JOB LOCATION: Sulphur Springs, TX
TRAVEL: 5-10% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively