Sourcing and Configuration Coordinator

Dragonfly Health - A great place to land Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Dragonfly Health is our name for a reason. The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. Whatever it takes. Wherever it takes us. What we offer Competitive Pay $22.00 per hour Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) Growth Opportunity and Career Advancement Agile and Adaptable team culture Innovative and revolutionary technology solutions A higher calling to provide quality patient care See how Dragonfly Health is transforming the world of hospice and post-acute care. What you will do Configure contracted pricing, billing terms, and service parameters within internal systems to ensure accurate invoicing and ordering functionality Translate contract language (fee schedules, terms, amendments) into system configurations and updates Support implementation of new clients and providers by setting up and maintaining accurate system data Maintain and update provider, client, and equipment catalog data to reflect current offerings and contract terms Partner cross-functionally with Contracting, Implementation, Billing, and Client Services teams to resolve issues and ensure alignment Perform ongoing system audits and quality checks to ensure 100% accuracy in configuration work Serve as a resource for troubleshooting configuration issues and improving system processes What we look for Strong attention to detail with a track record of maintaining accuracy in data entry, billing, or system configuration work Experience working with contracts, pricing structures, or billing processes (healthcare or DME preferred) Analytical mindset with the ability to interpret data, identify discrepancies, and resolve issues Proficiency in Excel and comfort working with systems, databases, or operational platforms Ability to manage multiple priorities and deadlines in a fast-paced environment Strong communication skills and ability to collaborate across teams Self-directed, organized, and proactive in identifying and solving problems Why our Systems Configuration Coordinators are important This role is foundational to ensuring our systems accurately reflect how we do business with clients and providers. The quality of this work directly impacts billing accuracy, operational efficiency, and the overall client experience. Errors in configuration can lead to downstream issues across multiple teams, while strong execution enables scalability and consistency across our national network. In short, this role sits at the intersection of contracts, systems, and operations—and is critical to delivering reliable, high-quality service. Let's soar together