Technical Support Engineer - BYU-Pathway Worldwide
The Church of Jesus Christ of Latter-day Saints
- Location
- Salt Lake City, UT
- Job type
- Full time
- Posted
- Oct 26
- 2 days ago
Career path
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About the company
The Church of Jesus Christ of Latter-day Saints
Religious institutions · 10,001+ employees
BYU-Pathway Worldwide improves the lives of its students through access to spiritually based, affordable online higher education. Its mission is to develop disciples of Jesus Christ who are leaders in their homes, the Church, and in their communities.
What you'll do
- Provide technical assistance to clients
- Troubleshoot issues
- Ensure timely resolution of technical problems
What you need
- Bachelor’s degree in computer science, information technology, or a related field.
- A minimum of 2 years of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts.
- Proficiency in troubleshooting hardware and software issues.
- Experience with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a commitment to providing exceptional service.
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