Child and Family Guidance Center (CFGC) is proactively creating wellness through innovative mental health services, prevention and early intervention programs.
Visit our webpage for Career Opportunities:
http://www.childguidance.org/employment/referral-source-fact-sheet/
Mission
CFGC empowers children and families to achieve health and well-being through innovative mental health services and community programs.
Vision
We envision children and families flourishing in vibrant communities.
Values
Integrity - We are honest, forthcoming, and transparent in all our operations, accepting personal responsibility for our decisions and actions.
Quality– We provide high quality care, and continuously monitor the success of our services and operations through ongoing measurement and evaluation.
Commitment – We are passionate about helping others, promoting wellness, and taking timely action to achieve the best possible outcomes for our clients.
Innovation – We constantly explore new ideas and models to improve our services to clients and adapt to the changing needs of our community.
Resiliency - We recognize all individuals possess unique talents, skills, and experiences that provide a positive foundation for resolving challenges and building self-reliance.
The Outreach Enrollment Specialist is responsible for conducting health insurance enrollment, retention, and utilization efforts for clients and the community.
They will also maintain accurate records, manage database entries, and provide follow-up support to families throughout the application process.
What you need
Candidates must be bilingual in English and Spanish and possess strong communication and organizational skills.
Proficiency with computers and the ability to work independently while meeting deadlines are required for this role.
Education: a high school diploma
Key skills
Health insurance enrollmentBilingualSpanishEnglishData entryRecord keepingCommunicationTime managementTroubleshootingCommunity outreachClient retentionComputer proficiency
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About Us & Why We're Hiring
We empower children, youth and families to flourish in vibrant communities.
* Child and Family Guidance Center (CFGC), established in 1962, is a leading
provider of community mental health and social services in the San Fernando
and Antelope Valleys
* Our mission is to empower children and families to achieve health and
well-being through innovative mental health services.
* We serve thousands of children and families annually
* We are inspired by our staff of caring and committed professionals
* We are seeking passionate people to join our team
If our mission resonates, keep reading.
* As part of our team, you will join us in providing a continuum of prevention,
early intervention, and intensive treatment services to children and
families.
* We offer services in our offices, at schools, and in homes.
* Together, we seek to create stronger, more resilient communities
* Your role will center around changing lives, extending our reach, deepening
our impact, and building meaningful outcomes for those seeking help.
The Position:
We are seeking a FULL-TIME TEMP Outreach and Enrollment Specialist for our
Community Family Center. This position reports directly to the Outreach
Manager/Supervisor and is primarily responsible for supporting the day-to-day
functioning of CHOEUR program activities, including Kaiser Community Health
Program.
What You’ll Do:
* Conducts Health Insurance Enrollment, Retention and Utilization efforts for
CFGC clients and the community in the San Fernando Valley areas including
agency sites, schools, or other community locations.
* Attend all require trainings for Outreach programs CFGC EHR (AXIOM), Kaiser
Community Health Program (KCHP), “We have got you covered”, CHOI data base
system, and any other CFGC Outreach Program.
* Maintains records regarding number of community contacts, applications, or
other Outreach activities completed.
* Utilize and maintain CHOI data base for families enrolled.
* Contact and follow up with families at least three times to verify
enrollment.
* Troubleshoot enrollment process and assist in removing any barriers families
encounter during the application process as needed.
* Establishes friendly cooperative rapport with community members and
residents.
* Conducts outreach and enrollment efforts in English and Spanish.
* Assists Community Outreach Manager and program staff with all outreach and
events in the community.
* Utilize and document in CFGC EHR (electronic health record) for agency
client's outreach, enrollment and retention activities.
* Participate in Retention and Redetermination efforts including con.
* Hours: Monday-Friday 8:30 am – 5:30 pm with one-hour meal period, Subject to
change based on Center’s needs. Some weekends and evening required.
* This is an 8-month temp assignment.
* Fully on-site
* Starting Salary: $24 to $25per hour commensurate on experience.
Qualifications
* Bilingual in English and Spanish required
* Ability to prioritize, plan work activities and use time effectively.
* Ability to communicate effectively, clearly and concisely in an oral and
written manner.
* Must have a good attendance record in addition to being punctual by
consistently being on time to work, meetings, and appointments.
* Computer Proficiency.
* Some college preferred.
* Must be able to read, write, and speak Spanish and English.
* Must be able to work with little or no supervision, plus the ability to work
within stringent deadlines.
We’re building a diverse, inclusive team
* You’re welcome here. We want CFGC to reflect the diversity of our community
and flourish together.
* CFGC is committed to Equity, Diversity, and Inclusion and strives to create a
diverse, welcoming and supportive workplace.
CFGC promotes professional development and a healthy work-life balance
* Educational Assistance Reimbursement
* Great training/learning opportunities
* Supportive, friendly work environment that prioritizes YOU
* Work-life balance – flexible time off policies
* Committees and workgroups that always strive to make CFGC’s workplace culture
the best it can be.
* Premier Benefits including medical, dental, vision, life insurance, identity
theft protection, Tickets at Work discount services, and even pet insurance
policies!
* Employees in this role may be eligible for the Public Service Loan
Forgiveness (PSLF) program
*This job posting includes a summary of duties, responsibilities, and
qualifications for this position. It is not a complete job description and is
subject to change based on the needs of the center.