Veterinary Client Service Representative

Veterinary Client Service RepresentativeAnimal Wellness Center | Crozet, VAAt Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!What You'll DoAs one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.Some of the responsibilities you will own in this role:Client Service ResponsibilitiesWelcome clients and patients with warmth, professionalism, and compassionAnswer incoming phone calls and schedule appointments efficientlyObtain and document accurate patient historiesProcess invoices and payments accuratelyVerify vaccination status and required testingCommunicate patient arrivals and treatment needs with doctors and technical staffPrepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarianMaintain accurate medical records and client informationSupport daily hospital operations to ensure a seamless client experienceThis description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.Preferred Qualifications Previous veterinary reception experience is preferred but not requiredStrong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomedExcellent communication and interpersonal skillsPassion for providing exceptional client serviceStrong organizational skills with the ability to multitask in a fast-paced environmentComfortable learning new computer systems and technologyHigh school diploma or equivalentWeekend availability as neededAbility to lift up to 30–50 poundsBenefitsCompetitive Compensation – $15.00–$17.00/hour, based on experience, skills, and qualifications.Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.Generous Paid Time Off – Recharge with paid vacation and personal days.401(k) with Company Match – Invest in your future with our retirement savings plan.