Veterinary Receptionist

Make a Difference in Veterinary CareWilkes County Veterinary Services is looking for a friendly, organized, and dependable Veterinary Receptionist / Client Service Representative (CSR) to join our growing mixed animal practice!If you enjoy helping people, love animals, and thrive in a fast-paced environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team.As the first point of contact for our hospital, you'll play an important role in creating a welcoming client experience, coordinating daily appointments, and keeping communication flowing between clients and our medical team. You'll also enjoy the variety of working in a mixed animal practice, supporting clients and patients across different species.What You'll DoWelcome Clients and Patients: Greet clients, check patients in and out, and create a warm, professional front-desk experience.Manage Phones and Scheduling: Answer multi-line phones, respond to inquiries, schedule appointments, and coordinate daily patient flow.Support Client Communication: Share routine information about services, vaccinations, medications, and follow-up care while directing medical questions to the appropriate team member.Process Estimates and Payments: Prepare estimates, create invoices, process payments, and communicate financial information with professionalism and compassion.Maintain Medical Records: Update client and patient information, manage documentation, and ensure records are accurate and organized.Coordinate Follow-Up: Assist with appointment reminders, prescription requests, referrals, and post-visit communications.Collaborate With the Medical Team: Work alongside veterinarians, veterinary technicians, veterinary assistants, and hospital leadership to support excellent patient care.Maintain the Front Desk: Keep reception areas organized, welcoming, and professional while helping the hospital run smoothly.What We're Looking ForPrevious customer service, receptionist, client service, or front-desk experience required.Veterinary, animal hospital, medical office, or healthcare experience strongly preferred.High school diploma or GED required.Strong communication, organization, and multitasking skills.Comfortable using computers, scheduling systems, and multi-line phones.Professional, dependable, approachable, and attentive to detail.Compassionate toward animals and empathetic toward their owners.Comfortable discussing estimates, payments, and client financial questions.Able to prioritize responsibilities and work collaboratively in a busy veterinary environment.Full-Time ScheduleMonday–Friday: 8:00 AM–5:30 PMRotating Saturdays: 8:00 AM–12:30 PMSundays: ClosedConsistent availability during scheduled clinic hours is required.What We OfferWe believe taking care of our team is just as important as taking care of our patients. Full-time team members are eligible for a comprehensive benefits package and career-development opportunities, including:Medical, Dental, and Vision Insurance401(k) Retirement Plan with Company MatchCompensation, starting at $14/hr, negotiable based on work and industry experience. Paid Time Off (PTO)Paid HolidaysEmployee Assistance Program (EAP)Mental Health and Wellness ResourcesEmployee Discounts on Veterinary Services and Pet CareProfessional Development and Training OpportunitiesTuition Reimbursement OpportunitiesContinuing Education SupportOpportunities for Career Growth Within Veterinary MedicineSupportive training and onboarding to help you succeed in your roleWhy Join Wilkes County Veterinary Services?Join a close-knit veterinary team that genuinely cares about its patients, clients, and one another.Work in a mixed animal veterinary practice where every day brings something different.Build valuable experience in veterinary reception, client service, animal health, and practice operations.Develop your knowledge of veterinary medicine while working alongside experienced veterinary professionals.Make a meaningful difference for pets and the people who love them.Become part of a team where your work at the front desk directly contributes to excellent patient care.If you’re an experienced customer service or veterinary receptionist professional looking for a full-time opportunity where you can grow, contribute, and make a difference, we’d love to meet you!