Veterinary Client Service Representative

Customer Service Representative | Veterinary ReceptionStation Plaza Veterinary Group is looking for a friendly, organized, and compassionate Customer Service Representative to join our front desk team!As one of the first faces our clients see and voices they hear, our Customer Service Representatives play an important role in creating a welcoming, supportive experience for pets and the people who love them. If you thrive in a fast-paced environment, enjoy helping people, and know how to keep things organized when there are a dozen things happening at once, we’d love to meet you.Some of the responsibilities you will own in this role:Greet clients and help create a warm, welcoming experienceAnswer incoming calls and assist with client questionsSchedule and confirm appointmentsMaintain accurate client and patient recordsProcess payments and assist with routine front desk transactionsCoordinate communication between clients and our medical teamHelp keep the front desk organized and daily workflows running smoothlyProvide compassionate, professional support to clients throughout their visitA Quick Note About the RoleThis is a front desk/customer service position rather than a clinical role. Animal restraint, treatments, medication administration, and other hands-on patient care responsibilities are handled by our Veterinary Assistants and Veterinary Technicians.Preferred Qualifications Strong communication and customer service skillsExcellent organization and attention to detailAbility to multitask and prioritize in a busy environmentA compassionate, patient, and professional approach to client interactionsComfort working both independently and as part of a teamWillingness to learn veterinary terminology, systems, and processesPrevious veterinary reception or customer service experience is preferredBenefitsCompetitive Compensation – $17.00–$19.00/hour, based on experience, skills, and qualifications. Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. Generous Paid Time Off – Recharge with paid vacation and personal days. 401(k) with Company Match – Invest in your future with our retirement savings plan.