Veterinary Receptionist

Veterinary Receptionist (Client Care Representative) Animal Emergency & Specialty Center of Knoxville | Knoxville, TennesseeAre you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day?At Animal Emergency & Specialty Center of Knoxville, we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care.If you're a compassionate professional who enjoys helping both people and pets and is looking for a workplace where your contributions truly matter, we'd love to meet you.Some of the responsibilities you will own in this role:Client Care & Communication Welcome clients and patients with empathy, professionalism, and compassion Manage patient check-ins and check-outs efficiently Answer questions and address client concerns promptly Provide updates and facilitate communication between clients and veterinary staff Deliver exceptional customer service during emergency and specialty visits Financial & Administrative Responsibilities Process payments, invoices, and point-of-sale transactions accurately Maintain financial records and documentation Assist with appointment scheduling and specialty referrals Prepare and maintain accurate medical records Ensure confidentiality of client and patient information Client Education & Support Explain treatment plans, discharge instructions, and follow-up recommendations Educate clients regarding medications, preventive care, and ongoing treatment needs Support clients through emotionally challenging situations with empathy and professionalism Escalate concerns appropriately when needed Team Collaboration Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care Assist with communication during emergency situations Help maintain an organized, efficient, and welcoming reception areaSchedule: Primarily weekday day shifts One weekend shift per week required Holiday availability may be required Flexibility with scheduling preferredPreferred Qualifications Preferred Experience At least 1 year of veterinary client service or veterinary receptionist experience Emergency, specialty, or urgent care veterinary experience is a plus Strong customer service background with a proven ability to manage challenging situations professionally Skills & Qualifications Excellent communication and interpersonal skills Strong organizational and multitasking abilities Attention to detail and accuracy Experience with point-of-sale systems and financial transactions Ability to remain calm and compassionate in a fast-paced emergency environment Comfortable working independently and collaboratively within a team Education High school diploma or equivalent required Associate degree or higher is a plus Personal Attributes Passion for helping pets and their families Positive attitude and team-oriented mindset Dependable, professional, and adaptable Interested in building a long-term career within veterinary medicineBenefitsPaid time offHealth insuranceDental InsuranceVision insuranceEmployee discountsFlexible schedules401K with company matchTraining and Career development At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team.If you're looking for more than just a job and want to join a hospital where you can grow, make a difference, and build a rewarding long-term career, we encourage you to apply today.Apply now and become part of a team dedicated to providing outstanding emergency and specialty veterinary care in Knoxville, Tennessee.