Volunteer Income Tax Site Coordinator
Goodwill Industries of the Southern Rivers
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- Location
- Newnan, GA
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 6
- 2 days ago
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Career path
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About the company
Goodwill Industries of the Southern Rivers
Non-profit organization management · 501 to 1,000 employees
What you'll do
- Oversee the daily operation of the VITA tax preparation site
- Train, schedule, and support volunteer tax preparers
- Prepare tax returns for eligible taxpayers
- Conduct quality reviews of tax returns prepared by volunteers and staff
- Assist clients with tax-related questions
- Resolve rejected returns and facilitate corrections and resubmissions
- Maintain program records and prepare reports
- Maintain compliance with IRS guidelines and program requirements
What you need
- Ability to work 30 hours weekly throughout the tax season
- Experience working in a fast-paced environment
- Ability to pass a background and drug screen
- Complete and pass Volunteer Standards of Conduct certification
- Complete and pass Intake/Interview & Quality Review certification
- Complete and pass Advance certification
- Complete and pass Military certification
Key skills
Volunteer Standards of ConductIntake/Interview & Quality ReviewAdvanceMilitarytax preparationfast-paced environment
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Essential Duties and Responsibilities
Oversee the daily operation of the VITA tax preparation site.
Maintain compliance with IRS guidelines, program requirements, and organizational policies.
Monitor client flow and ensure efficient service delivery.
Ensure timely transmission of tax returns and resolution of rejected returns.
Maintain program records and prepare reports as required.
Serve as the primary point of contact for site-related concerns and operational issues.
Train, schedule, and support volunteer tax preparers.
Provide ongoing guidance and technical assistance to volunteers.
Foster a positive and collaborative volunteer environment.
Assist volunteers with tax preparation questions and quality standards.
Complete required IRS tax law training and certifications.
Prepare tax returns for eligible taxpayers after the intake and interview process.
Conduct quality reviews of tax returns prepared by volunteers and staff to ensure accuracy and compliance
Assist clients with tax-related questions and provide exceptional customer service.
Resolve rejected returns by contacting taxpayers, explaining issues, and facilitating corrections and resubmissions.
Operating Hours and Days:
This is a seasonal position based upon business needs and availability. Occasional evening and weekend work may be required as job duties demand.
Requirements:
Ability to work 30 hours weekly throughout the tax season.
Experience working in a fast-paced environment.
Ability to pass a background and drug screen.
Complete and pass the IRS certifications listed below
Volunteer Standards of Conduct
Intake/Interview & Quality Review
Advance
Military