Analyst I, Retail Technology
Pilot Company
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- Location
- Knoxville, TN
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Pilot Company
Airlines/aviation · 2 to 10 employees
What you'll do
- Support and maintain retail technology systems, investigate and resolve escalated issues, and test retail software and business requirements.
- Maintain test environments and deployment documentation, and manage operating system images, updates, and security requirements.
What you need
- <ul><li><strong>This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the future</strong></li><li>High school diploma or equivalent certification required</li><li>Bachelor's degree or equivalent experience preferably related to computer science and technology preferred</li><li>Minimum one year experience with POS systems and second level support</li><li>in identifying and troubleshooting system issues preferred</li><li>Working knowledge of Microsoft Windows including Microsoft Office</li><li>Working knowledge of retail store software systems</li><li>Working knowledge of Microsoft SQL Server Express and ability to script</li><li>SQL queries preferred</li><li>Working knowledge of coding languages such as .NET, VB, etc. preferred</li></ul>
- Education: a high school diploma or a bachelor's degree
Key skills
POS systemssecond level supportMicrosoft WindowsMicrosoft Officeretail store software systemsMicrosoft SQL Server ExpressSQL queriescoding languages.NETVB
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Read the full posting here
The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems.
1. Investigate escalated issues by gathering and analyzing additional
information
2. Support retail systems hardware and software including point of sale
(POS), inventory, cash office, fueling, loyalty, and quick service restaurants
(QSR)
3. Test new versions of retail software and coordinate installation in stores
4. Coordinate with all departments regarding accuracy of polling and data
capture, and rekeying of missed sales transactions
5. Conduct second level support in troubleshooting and resolving all retail
system issues escalated by internal business partners
6. Collaborate with Retail Technology Analyst II and Senior Retail Technology
Analyst to identify and resolve bugs and issues, and introduce new
functionality
7. Test new business requirements within the retail system environment
8. Maintain test software and hardware environments
9. Maintain deployment software, maintenance, patching, and training
documentation
10. Create maintenance of operating system (OS) image
11. Manage deployment of OS updates and security requirements
12. Model behaviors that support the company’s common purpose; ensure
guests and team members are supported at the highest level
13. Ensure all activities are in compliance with rules, regulations, policies, and
procedures.
14. Ability to work unsupervised for extended periods
15. Complete other duties as assigned.
This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the future
High school diploma or equivalent certification required
Bachelor's degree or equivalent experience preferably related to computer science and technology preferred
Minimum one year experience with POS systems and second level support
in identifying and troubleshooting system issues preferred
Working knowledge of Microsoft Windows including Microsoft Office
Working knowledge of retail store software systems
Working knowledge of Microsoft SQL Server Express and ability to script
SQL queries preferred
Working knowledge of coding languages such as .NET, VB, etc. preferred
Travel Travel required less than 10%
Physical Requirements & Working Conditions
• Lift up to 50 pounds
• Lift and move POS and other hardware as necessary
• Sit or stand for long periods of time
• Work flexible hours in system critical situations
• Provide on call support after hours and weekends