Customer Service Rep 1

Customer Service Rep 1 Job Locations US-IL-Lincolnshire Job ID 2026-20858 Overview Part-Time (25 hours per week) Monday to Friday 9.30 am – 2.30 pm Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration. KEY ACCOUNTIBILITY § Ability to handle a high volume of calls in a quality manner § Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times. § Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions § Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed. RESPONSIBILITIES § Provide immediate determination of customer needs. Resolve or route call appropriately. § Meet department call metrics and guidelines provided by Manager or Supervisor. § Demonstrate passionate customer care in all phases of job responsibilities § Attend 3rd party and internal training as required. § Collect and enter customer interaction data for each call in- customer management database. § Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes. § Participate in meetings as required. PHYSICAL DEMANDS/WORK ENVIRONMENT § Part-time position ** M-F (9:30 am to 2:30 pm) ** Fast paced Call Center environment. ** On Site Position QUALIFICATIONS AND SKILLS Education: § High School diploma or equivalent. § College degree or equivalent experience in the Automotive Industry preferred. Years of Experience: § At least 1 year previous Customer Service experience preferred. Other Requirements: § Automotive troubleshooting and hands-on repair experience preferred. § Must possess strong verbal and written communication skills and have a professional demeanor. § Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure This position has an hourly rate between $20.00 - $25.00 “Actual compensation may vary based on experience and other factors" Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate, discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Application FAQs Software Powered by ICIMS www.icims.com