Customer Service Rep (Dalton, GA)
Mapei
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Dalton, GA
- Job type
- Full time
- Posted
- Nov 4
- 1 day ago
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Mapei
Chemicals · 10,001+ employees
Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.
What you'll do
- Enter, update, and process customer orders accurately in the company’s ERP system.
- Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
- Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
- Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
- Provide order confirmations and maintain organized electronic purchase order records.
- Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
- Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements.
- Perform other related duties as assigned.
- Base hourly pay rate between $22.00 and $23.00 p/hr, based on experience.
- FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and low deductibles.
- 17 Days of paid, sick and vacation time annually (days are prorated in year one).
- 401K retirement with up to 6% matching program.
- Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
- Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.
- High school diploma or equivalent required.
- Minimum of two years of experience in data entry and/or customer service.
- Proficiency in data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
- Experience with Electronic Data Interchange (EDI).
- Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. As a Customer Service Order Entry Specialist, you’ll help keep customer orders moving smoothly by entering and verifying order details, coordinating with internal teams, and providing timely order confirmations. Your accuracy and commitment to service will help deliver a positive customer experience.