Customer Service Rep
M2S Group
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- Location
- Frederick, MD
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 3
- 2 days ago
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Career path
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About the company
M2S Group
Venture capital & private equity · 11 to 50 employees
What you'll do
- Respond promptly and professionally to customer calls and emails
- Answer questions about products, ordering, availability, and company processes
- Assist with order entry, order-status requests, and transactional support
- Coordinate sample requests and related follow-up
- Provide basic product and application guidance
- Maintain complete and accurate customer notes in the CRM
- Route returns, sales opportunities, and complex questions to the appropriate team member
- Follow through on open requests and keep customers informed
Key skills
CRM
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Read the full posting here
Respond promptly and professionally to routine customer calls and emails.
Answer general questions about products, samples, ordering, availability, documentation, and company processes.
Assist with order entry, order-status requests, and other transactional support.
Coordinate sample requests and related follow-up.
Provide basic product and application guidance using established information and internal resources.
Help customers obtain product documents and other requested materials.
Receive questions involving returns or order issues and route them to the appropriate owner.
Recognize sales opportunities, Design Studio inquiries, and more complex technical questions, then connect them with the correct team member.
Maintain complete and accurate customer notes, activities, and next steps in the CRM.
Support Austin Finch and the Commercial Sales team during periods of increased call, email, or order volume.
Coordinate with Sales, Design Studio, Purchasing, and Operations to help customers receive timely and accurate information.
Follow through on open requests and keep customers informed through resolution.
Contribute to a consistent, responsive, and positive customer experience.
Other duties as assigned.