Customer Service Specialist I

Customer Service Specialist I Location US-MS-Pearl Posted Date 18 hours ago (10/14/2026 4:59 PM) Job ID 2026-20005 Category Loan Operations Type Regular Full-Time Job Grade 5 FLSA Status Non-Exempt Working Hours 8am - 5pm Job Location: Company Loan Operations - 10037 Overview The responsibilities of this position are to respond appropriately, timely, and accurately to the needs of Trustmark’s external and internal customers by answering questions and/or resolving problems involving loan accounts. Responsibilities Assist external and internal customers with accounts, which includes resolving loan account issues by submitting appropriate maintenance documentation for input to loan system; verifying, quoting, accepting and faxing pay offs; and processing overpayment for customers. Process and balance loan transactions and payments. Analyze, conduct research of bank records, and proactively resolve less complicated loan account requests/issues received directly or by referral from Customer Contact Center. Monitor and correct matured loans and credit line reports as well as reviewing credit line problem statements as alerted by system prior to statement mailing. Distribute route work. Perform additional duties as assigned. Qualifications High school education/GED and two years customer service experience 2 years of customer service experience Functional loan knowledge such as calculating interest, loan-billing transactions, problem solving, balancing transactions, etc. Knowledge of how to effectively handle a high volume of external and internal inquiries and demands Ability to comprehend/interpret questions involving loan accounts and articulate/communicate effective written or verbal response Ability to recognize barriers to customer satisfaction; proactive in eliminating/overcoming barriers Detail oriented with an emphasis on accuracy Computer skills Time management principles to prioritize workload Ability to work well under pressure and within tight deadlines Ability to accurately batch, balance, and process loan transactions Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Trustmark does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. Options Apply for this job online Apply Share Refer this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Trustmark is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran or disability status, and any other status protected by law. Upon request, reasonable accommodations will be made for all qualified individuals with disabilities. If you need accommodation for any part of the application process because of a medical condition or disability please send an email to careers@trustmark.com or call 866-213-1418 to let us know the nature of your request. Equal Opportunity Employer/Individuals with Disabilities/Protected Veterans Application FAQs Software Powered by ICIMS www.icims.com