Employment Services Case Manager (Career Center Services)

Counsels and assists customers regarding job search strategies, personal career advice, and training issues. Identifies and works with barriers to employment, and sets professional goals and plans. Identify outside resources, programs, and other services for customers if needed. Advises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the program Enters all relevant data such as enrollment, case management notes, job placement data, follow-up information and service delivery activities are accurately captured and entered into computer tracking system. Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner. Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals Identifies training needs and ensures appropriate training Provides assistance in intake and eligibility, determines eligibility, and collects necessary documentation to demonstrate a customer’s eligibility for program services. Performs case management duties in compliance with WIOA program regulations and requirements. Assists WIOA customers with their enrollment and participation in post-secondary duties to ensure they meet specified program objectives. Provides motivational support to customers during the job search process or while they attend post-secondary training. Assist students with supportive services as per their assessed needs. Collaborate with the business services team to identify available jobs, required qualifications, and which workshops and training can best prepare job seekers for these positions. Communicate effectively with other functions, staff, and outside agencies to exchange information and resolve issues and concerns related to assigned activities. Responsible for meeting performance goals. Ensure customer complaint procedures are followed. Ensure confidentiality of all customer information. Attend required meetings and training. Understand and implement the NCWorks Career Center requirements – Mission, Core values, Standards, and Guidelines. Experience/Education Required: Bachelor of Art/Bachelor of Science in psychology, marketing, business, human resources, or related fields with two plus years of relevant work experience. Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination. Qualifications: Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely. The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment. A referral network with other human service agencies in the community and can provide intervention services as needed. Knowledge of various job search strategies, resources and actions plans. Ability to follow instructions well. Adaptable, flexible, and a fast learner. Creative and able to meet deadlines. Works well under pressure and goal oriented and works well within a team concept. Demonstrated customer service skills. Demonstrated computer skills, with experience using word processing and spreadsheet software applications. Familiarity with the communities being served, with knowledge and understanding of local needs and resources. Be able to work first shift and overtime if required. Travel when necessary. Professional office environment. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.